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Operational Improvement Facilitator

2 weeks ago

Birmingham, Birmingham, United Kingdom Clive Henry Group Full time £30,000 - £60,000 per year

Operational Improvement Facilitator
(Leadership Training Programme)

Location:
National (with flexible regional delivery)

Contract:
Freelance / Associate / Fixed Term (flexible commitment)

Remuneration:
Competitive daily rate

Duration: 12-month programme (sessions delivered throughout the year)

About the Opportunity

We are seeking experienced NHS Operational Managers and Clinical Leaders to join a national programme designed to strengthen operational leadership capability across the health and care system.

This high-profileinitiative supports frontline leaders to develop the skills, mindset, and practical tools needed to drive measurable improvement in performance, culture, and patient experience.

As a Facilitator, you will play a pivotal role in delivering engaging, interactive training sessions that equip learners with the tools and confidence to lead improvement within their organisations.

About the Programme

This 12-month training journey combines a core improvement module with a series of pathway-specific modules, covering:

  • Urgent and Emergency Care
  • Elective Care
  • Outpatients
  • Cancer
  • Theatres
  • Diagnostics
  • Mental Health

The curriculum blends classroom teaching, peer learning groups, and real-world improvement projects, enabling learners to apply their learning immediately in practice.

Key Responsibilities:

  • Deliver engaging and dynamic training sessions (both in-person and virtual).
  • Facilitate discussions and exercises that connect learning to real NHS operational challenges.
  • Encourage collaboration and shared learning between participants from different trusts and care settings.
  • Use your operational experience to bring teaching content to life with relatable examples.
  • Support learners to reflect on and apply learning to their current roles and services
  • Provide feedback and contribute to the continuous improvement of the training programme.

What We're Looking For

You'll be an experienced NHS leader or manager with a passion for developing others. You'll bring authenticity, energy, and credibility to your facilitation.

Essential experience and skills:

  • NHS operational or clinical leadership experience (Band 8b or above).
  • A strong understanding of operational pathways such as UEC, Cancer, Outpatients, Theatres, Mental Health, or Diagnostics.
  • Proven ability to lead teams or manage services within the NHS.
  • Confident communication and facilitation skills.
  • Experience delivering or participating in quality improvement or service transformation projects.
  • Ability to adapt content and style to suit diverse learner groups.

Desirable:

  • Prior experience as a trainer, facilitator, or coach.
  • Knowledge of NHS improvement methodologies.
  • Understanding of adult learning principles.

Delivery Approach

  • Sessions delivered both in-person and online (via MS Teams).
  • Full facilitator resources and guides provided.
  • Comprehensive onboarding and peer support community.
  • Ongoing evaluation, CPD tracking, and feedback opportunities.

Why Join

  • Contribute to a flagship national programme improving leadership and patient care.
  • Work flexibly around your current commitments.
  • Gain exposure to system-wide improvement activity.
  • Join a national network of like-minded NHS professionals.

How to Apply

If you're passionate about supporting the next generation of NHS operational leaders and can commit to delivering training sessions throughout the year, we'd love to hear from you.

Please send a short expression of interest outlining your experience and preferred pathways.

Apply today and help shape the future of operational excellence across the NHS.