Customer Success Manager

Customer Success Manager (Telecoms) | Poole, Dorset – Hybrid

Up to £40,000 + Uncapped Commission (OTE ~£50K+)

Do you enjoy forming meaningful partnerships as a Customer Success Manager or Account Manager, in the telecoms or tech industry, and love the opportunity to drive real business impact?

As a Customer Success Manager, your organisational skills and commercial instinct will help you maintain and grow client accounts. You'll confidently upsell and cross-sell to existing partnerships with solutions that solve complex telecom challenges.

Plus, with
uncapped commission
, your earning potential is truly in your own hands, offering a fantastic chance to achieve a great income and progress your long-term career

You'll be working alongside other Account Managers and Business Development Managers from the head office in Poole, Dorset, but with the flexibility to work from home 2–3 days a week.

This is a role that's been created for someone who loves variety, autonomy, and real ownership, and wants to join a telecoms business where quality and customer success are paramount.

What makes this role exciting?

• You'll be part of a friendly, supportive team that values your input and expertise, and is invested in your ongoing development
• You'll manage a portfolio of existing client accounts, build strong relationships, and help customers get the most from their services with your outstanding support
• You'll have the opportunity to grow within the company, with clear pathways for career progression

Why this could be your perfect fit:

• You have experience in customer success/account management within the telecoms or technology industry
• You're highly organised and detail-oriented, with a skill for keeping accounts running smoothly
• You're confident communicating with clients via phone, email, and in person
• You appreciate clear guidance, structure, and achievable targets
• You want to work somewhere that values inclusivity, development, and wellbeing
• You're looking for a company that encourages growth and career progression

Why you'll love working here:

• Basic annual salary £35,000 - £40,000 p.a.
• Commission structure with potential to earn at least £ per month (£7-12K p/a) on top of salary, which uncapped with even further potential to achieve even more
• 10% company bonus to celebrate your hard work
• Hybrid working – 2/3 days per week in the Poole office
• Career progression opportunities
• 21 days holiday plus bank holidays, plus 3-4 extra days off at Xmas (discretionary), plus birthday off
• Generous pension scheme
• Retail discount scheme
• Free parking and a cycle-to-work scheme
• Subsidised gym membership to support your wellbeing
• Smart-casual dress code for a relaxed work environment
• Structured training and development opportunities to help you grow
• Supportive, team-focused culture that values your ideas and achievements

What you'll be doing:

• Managing and developing a portfolio of existing client accounts
• Building strong, lasting relationships with clients
• Identifying opportunities to grow business and increase margin from your accounts
• Maintaining accurate records and keeping accounts organised
• Supporting the team to achieve overall company sales targets

Additional information:

• Location: Poole, Dorset (hybrid working with 2/3 days in the office)
• Working hours: Monday to Friday, 9:00am – 5:30pm

If you're ready to take your Customer Success Management career to the next level, we'd love to hear from you

We welcome applications from people of all backgrounds, including neurodivergent candidates. If you would like adjustments during the recruitment process, just let us know – we're here to support you.

Account Manager, Account Executive, Client Relationship Manager, Customer Success Manager, Key Account Manager, Client Services Manager, Sales Manager, Business Development Manager, Relationship Manager, Partnership Manager