Information Technology Support Engineer

7 days ago

Magherafelt, United Kingdom Realtime Recruitment Full time £30,000 - £45,000 per year

IT Support Engineer (L2 & L3 Roles)

Salary: £30,000 – £45,000

Our client, a growing local MSP, is expanding its technical team and is seeking experienced IT Support Engineers at both Level 2 and Level 3. These roles offer strong development opportunities and exposure to a wide range of modern technologies.

Overview

You'll provide hands-on technical support across servers, networks, cloud platforms, and security tools. Working both remotely and on-site, you'll handle day-to-day troubleshooting, project support, and client engagement while maintaining high service standards.

Core Responsibilities


• Resolve hardware, software, and network issues across diverse client environments.


• Configure and maintain Windows Server, desktops, networking equipment, and VPNs.


• Support Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).


• Assist with system monitoring, patching, backups, and security checks.


• Contribute to infrastructure and cloud project delivery.


• Maintain accurate technical documentation and provide guidance to colleagues.


• Work directly with clients to ensure smooth delivery and excellent service.

Technical Skills


• Strong experience in Microsoft technologies: AD, GPO, DNS, DHCP, IIS, RDS.


• Good understanding of VLANs, routing fundamentals, switching, and firewalls.


• Proficiency with VPN technologies, particularly IPSec and remote client setups.


• Windows Server (2016–2022) and Windows 10/11 experience.


• Microsoft 365 troubleshooting and administration.


• Knowledge of backup/DR solutions and endpoint security tools (SentinelOne, CrowdStrike, ESET, Fortinet).


• Experience with MSP platforms such as NinjaOne, ConnectWise, Halo PSA, or Autotask is advantageous.

What We're Looking For


• At least 3 years in an MSP environment.


• Strong problem-solving abilities and communication skills.


• Proactive, adaptable mindset with a customer-first approach.


• Full UK driving licence and willingness to travel. (4 days a week onsite, 1 WFH)


• Certifications (Microsoft, Fortinet, Dell) are a bonus.


• Degree or equivalent hands-on experience.

Benefits


• 30 days annual leave and pension from day one.


• Private healthcare and wellbeing cover.


• Paid training and industry certifications.


• On-site parking, modern tech environment, and regular team events.


• Clear pathways for progression within a growing NI-based MSP.

If you're looking to develop your career in a fast-growing, client-focused MSP environment, we'd welcome your application.

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