Trade Account Manager

Contract Type:
Permanent

Location:
Plymouth

Salary:
£28,000 - £30,000 D.O.E

Hours:
Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike.

The position of Trade Account Manager is responsible for building upon both existing and new relationships with key trade customers. They will also develop strong working relationships with current and new suppliers / manufacturers. They will be responsible for the growth of trade sales by managing a portfolio of accounts to achieve long-term success. They will achieve this growth by developing positive customer relationships by getting a deep understanding their needs and providing tailored product recommendations and advising on promotions and details of our services.

The Trade Account Manager will generate sales and work to targets by using existing and potential customer networks. They will also be responsible for maintaining budgeted margins, working closely with our Commercial Analysts. They will develop an excellent understanding of marketing and business development processes and have an ability to influence and adapt quickly to different situations and personalities. They will deliver the highest level of customer service across all channels and will have exceptional product knowledge and customer service skills.

Key Responsibilities

• Contacting our existing customer base to generate new sales leads
• Identify new target clients and revenue opportunities and manage their requests, providing excellent customer service
• Develop and maintain successful business relationships with clients on the telephone and email to build loyalty and increase repeat business
• Researching and identifying potential new customers
• Obtaining feedback from our customers to establish any gaps in our product range
• Help promote the company through a positive attitude and engaging with the customers
• Liaising with suppliers, as required, to fulfil customer orders
• Help promote the company through a positive attitude and engaging with the customers
• To manage orders from point of quote, order processing and to deal with customer service in a fast efficient manner
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
• Up-selling products to existing customers, including key products and special offers
• Entering notes into a database, including dates for follow up calls
• Develop and retain product knowledge by attending supplier training events
• Working collaboratively by sharing ideas, knowledge and resources
• Responsible for engaging with new suppliers
• Undertake any further relevant research, development or training as required
• As and when, there will be a requirement for you to support other members of team, with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload.

Requirements

• GCSE Maths & English or equivalent
• Good telephone manner
• Experience of similar customer service role
• Computer literate with high standard of written and spoken English
• Ability to absorb new information quickly
• Problem solving skills
• Ability to work to sales targets
• Team player with a "can do" attitude
• Communicates well with others
• Trustworthy and reliable

CMO SUPERSTORES Ltd is an equal opportunities employer.
A note to all applicants – is unable to offer sponsorship of any kind
Benefits

• Extra day off every fortnight
• Employee Assistance Programme
• BHN Extras (discount scheme)
• Cycle to work scheme
• On-site parking
• Company events
• Competitive holiday allowance