Reception Supervisor at Luxury Award Winning Hotel

2 weeks ago

Broadway WR LH, United Kingdom Farncombe Estate Full time

Reception Supervisor – The Fish Hotel, Farncombe Estate

Perched high on 500 acres of beautiful Cotswold countryside, The Fish Hotel is a laid-back, luxury retreat and one of the award-winning hotels on Farncombe Estate. With treehouses, cabins, shepherds huts and cosy rooms scattered across the hillside, The Fish is full of charm, character, and that unmistakable Cotswold magic.

We're looking for a warm, organised and proactive Reception Supervisor to join our fantastic Front of House team. You'll help oversee the daily running of reception — ensuring every guest receives a seamless, five-star welcome and farewell — while supporting and motivating our brilliant team of Reception Hosts.

From greeting guests with genuine warmth to managing reservations, check-ins, and behind-the-scenes logistics, you'll be a key part of keeping our hotel running smoothly. This is a role that blends hands-on guest service with calm, confident leadership — perfect for someone who loves variety and thrives in a team environment.

What you'll be doing:

  • Supervising the day-to-day running of reception and supporting the Front of House team
  • Providing an exceptional welcome and farewell for every guest
  • Handling reservations, enquiries, and check-ins with professionalism and care
  • Supporting the wider operations of the hotel and liaising with other departments
  • Leading by example, motivating and mentoring the team to deliver exceptional service

What we're looking for:

  • Previous experience in a luxury hotel reception or reservations role
  • Confidence in leading and supporting a team with positivity and professionalism
  • Strong organisational and communication skills
  • A hands-on, detail-focused attitude
  • A genuine love of hospitality and making guests feel special
  • A collaborative team player who brings warmth and enthusiasm to work every day

The details:

  • £14.15 per hour (£29,432 per year)
  • Plus service charge (£2,000–£2,500 per year) — total package around £31,932
  • 40 hours per week (8-hour shifts + ½ hour unpaid break)
  • 5 days per week, usually including weekends
  • Uniform and meals on duty provided

Why you'll love working here:

  • 30 days holiday (rising to 35 after 5 years)
  • Enhanced pension scheme
  • Critical illness cover and company sick pay (after 6 months)
  • Birthday lunch on us
  • Mental health first aiders & wellbeing support
  • High Street discounts & cashback card
  • Estate-wide discounts on dining, stays, spa products & more
  • £1,000 when you refer a friend ‍
  • Premium pay for Christmas & New Year shifts
  • Healthcare cash plan
  • Free financial planning advice
  • Long service gifts
  • Fully funded apprenticeships up to degree level
  • Career opportunities across our three award-winning hotels — The Fish, Dormy House & Foxhill Manor

We're also proud to be a B-Corp certified business, which means we put people, purpose, and planet at the heart of what we do.

We're proud members of the Hoteliers' Charter, committed to fairness, respect, equality, diversity, and opportunity — with wellbeing and career development at our core.

Due to our rural location (WR12 7LJ), you'll need your own transport — but once you're here, you'll see why our team love working on this magical hillside.

If you're ready to lead from the front and help create memorable moments every day, we'd love to hear from you.

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