Technical Support Engineer

1 day ago

Harrogate, North Yorkshire, United Kingdom Electus Recruitment Solutions Full time £52,000 - £79,300 per year

Principal Operations Support Engineer

Due to the nature of work at our client's site, these vacancies are only open to British Citizens who hold DV clearance or can obtain it.

Location:
Harrogate, Yorkshire (Hybrid Working)

Salary:
£52,900 - £79,300

A senior opportunity exists to join a world leading defence and cyber technology organisation as a Principal Operations Support Engineer. This role is fundamental to maintaining the operational integrity, reliability, and security of critical mission systems. We are recruiting on behalf of a highly respected global enterprise operating at the cutting edge of secure system delivery.

The Role: Operational Excellence and System Leadership

The Principal Operations Support Engineer acts as a senior technical authority and operational leader, focused on maximising system uptime and efficiency. This position requires a blend of hands-on technical skills, strong leadership, and an absolute commitment to process and compliance within a secure environment.

Key Responsibilities include:

  • Serving as a
    Responsible System Engineer
    , reviewing and reporting on multiple systems performance and trending data.
  • Developing, maintaining, and utilising necessary
    trending and monitoring tools
    and scripts using languages such as
    Perl, Python, and Grafana
    .
  • Overseeing and leading the review, update, and validation of Standard Operating Procedures and training material for multiple system generations.
  • Leading
    24/7 on-call anomaly support and resolution
    activities for critical systems.
  • Successfully completing and maintaining a
    Systems Controller certification
    with a minimum requirement of real-time operations shifts per quarter.
  • Reviewing and supporting factory design working groups and future systems development to assess and mitigate impacts on system operability.
  • Utilising
    Agile processes and tools
    including Jira, Confluence, and Git to coordinate departmental tasking across a multi-site enterprise.
  • Interfacing directly with government customers and factory specialists in technical exchanges and question answering forums.

Essential Candidate Requirements

  • A Bachelor of Science Degree in a STEM discipline (Science, Technology, Engineering, Math) plus 5 years of relevant technical or engineering experience. Equivalent experience with a Master of Science (3 years) or a PhD (0 years) will also be considered.
  • Proven experience in the use of
    LINUX, Perl, Python
    and similar development tools.
  • Ability to work in a demanding, real-time operational environment including supporting an on-call rota.

Desirable Skills and Experience

  • Prior operational or systems engineering experience, ideally within the defence or intelligence sector.
  • Experience working with trending and monitoring toolsets such as Grafana.
  • Experience leading and mentoring junior engineers.
  • Experience working effectively in a geographically diverse team and matrix organisation.

This is a permanent role.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then.

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