Operational Support Engineer

2 weeks ago

Harrogate, North Yorkshire, United Kingdom Northrop Grumman Full time £52,900 - £79,700 per year
UK CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: UK-Highest Level of Government ClearanceTRAVEL: Yes, 10% of the Time

Salary: £52,900 - £79,300

Principal Operations Support Engineers perform and oversee operational systems analysis, monitor daily and seasonal mission data trending and operational product improvements. They lead real-time anomaly resolution and recovery activities.  You will perform a diverse set of tasks in support of real-time operations and operations development: 

Responsibilities include but are not limited to:

  • Serve as Responsible System Engineer, review and report on multiple systems performance and trending data

  • Oversee and lead reviews, updates and validation of standard operating procedures, and training material for multiple generations of systems

  • Develop, maintain, and utilize necessary trending and monitoring tools/scripts in perl, python, Grafana, etc.

  • Successfully complete and maintain a Systems Controller certification and make continued certification advancement while supporting a minimum requirement of real-time operations shifts per quarter

  • Review and support factory design working groups and future systems development activities for impacts to system operability

  • Work with a multi-site Enterprise to establish and maintain program processes and standards

  • Utilize agile processes and tools that include Jira, Confluence, and Git, to coordinate departmental tasking

  • Provide and lead 24x7 on-call anomaly support and resolution activities

  • Assist in execution of training to include classroom instruction and/or simulator training

  • Interface with government customers and factory specialists in technical exchanges and question answering forums

Basic Qualifications:

  • Bachelor of Science Degree in a STEM discipline (Science, Technology, Engineering, Math) discipline plus 5 years of relevant technical/engineering experience OR 3 Years of relevant technical/engineering experience with Masters of Science in a STEM discipline; OR 0 Years of relevant technical/engineering experience with PhD in a STEM discipline.

  • Experience in the use of LINUX, Perl, Python and similar development tools

Preferred Qualifications:

  • Prior operations and/or systems engineering experience

  • Experience with trending and monitoring tools/scripts (perl, python, Grafana, etc.)

  • Experience working in a geographically diverse team and matrix organization

  • Ability to lead and mentor junior engineers

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

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