Custom Engineering Lead

Why join us?
Because NaughtOne don't make furniture for your home, you probably don't know us. But LinkedIn, Google and Adobe do – because they all have our designs in their workplaces.

The NaughtOne team are just as unique as the furniture we create and if you come to work with us, you'll be joining a global business with a Yorkshire spirit. We have colleagues all over the world because the world is our customer, but our personality reflects our home: down-to-earth, friendly and honest.

We've received numerous accolades, including The Queens Award for Enterprise for International Trade, and that makes us proud. We've always cared deeply about sustainability and we're always looking for ways to do more and have a stronger impact. We don't do it because it's good for business – we do it because it's the right thing.

If any of that makes you curious, good – because curious people thrive at NaughtOne. Perhaps you'll be thriving at NaughtOne soon.

Job Title:
Custom Engineering Lead

Location:
Harrogate

Role Overview:
We are looking for a proactive, commercially aware Custom Engineering Lead to lead NaughtOne's custom and tailored product solutions offering. This role is at the intersection of product, sales, and engineering — responsible for developing custom proposals, managing risk, leading technical feasibility work, and driving business-winning customer solutions. The ideal candidate combines strategic thinking with operational execution, enabling us to serve clients with speed, confidence, and precision.

Key Responsibilities:
Process Development

• Refine, document, and implement the end-to-end custom process to improve efficiency, scalability, and cross-functional alignment.
• Collaborate closely with MillerKnoll colleagues, OEM manufacturers, and internal stakeholders to harmonize workflows and standards.
• Build and maintain a robust, data-driven pricing framework that ensures accuracy, transparency, and profitability.

Sales Enablement & Business Support

• Act as the primary technical interface between Sales and Engineering for custom product requests.
• Work directly with the commercial team to shape winning proposals that align with client needs and NaughtOne capabilities.
• Ensure high responsiveness and professionalism in all client-facing communications and submissions.

Risk Management & Feasibility

• Assess technical, commercial, and operational risks associated with custom requests.
• Lead feasibility analysis and clearly communicate limitations or risks to internal stakeholders and customers.
• Develop and implement risk mitigation strategies as part of proposal and delivery planning.

Project Management & Delivery

• Lead end-to-end project management of custom product solutions from approval through to manufacturing.
• Collaborate with supply chain, procurement, manufacturing, and logistics teams to ensure timely execution and delivery.
• Monitor progress, resolve blockers, and ensure accountability across departments.

Market Insights

• Gather and analyse insights from customer requests & project trends to inform business strategy and future product development.
• Build strong relationships with the A&D community, dealers, and global accounts to identify emerging needs and opportunities.
• Represent NaughtOne within the wider MillerKnoll network and marketplace as a knowledgeable, solutions-focused partner.

Strategic Customer Service

• Provide a high level of strategic customer service, building trust with key accounts, dealers, and MillerKnoll partners.
• Guide clients through the custom process, managing expectations, timelines, and communication.
• Represent NaughtOne's brand values in all custom solution work: responsive, intelligent, and grounded.

Job titles - Solutions Engineer, Engineering Solutions Lead, Furniture Solutions Engineer, Custom Solutions Engineer, Bespoke Solutions Engineer, Design Solutions Engineer, Furniture Engineering Specialist, Solutions Architect (Furniture Engineering)

Who We Hire?
At NaughtOne we believe in keeping things simple. So simply put, we hire qualified applicants representing a wide range of backgrounds and abilities – we are committed to equal opportunity employment. We honour and celebrate people's individuality, diversity and authenticity. In this inclusive environment, we thrive together, creating endless opportunities for us all to shine. Here, you can bring your whole self to work.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition