Junior Technical Consultant

4 days ago

London, Greater London, United Kingdom Gentrack Ltd (Global) Full time

Join Veovo – Go Brilliantly

Veovo is a frontrunner in smart airport management technology. Our software is used by the world's best airports to improve their operations and deliver brilliant traveller experiences. We bring innovation and pace to the market and are rapidly growing into a leader in transport-related artificial intelligence.

With clients in 26 countries and offices in New Zealand, the UK, Poland, Denmark, and the US, Veovo offers a world of opportunity. This is your chance to work with the most forward-thinking airports in the world, delivering breakthrough software that is impacting the journeys of nearly a billion airport passengers worldwide.

As a Veovo Junior Technical Consultant, you will foster collaboration between Veovo and our airport subject matter experts, and across the wider airport stakeholder environment. You will capture and understand airport requirements through workshop and observational sessions, and build, configure, and integrate Veovo to achieve brilliant quantifiable results. To provide the best customer experience you will also be involved in ongoing relationship building and the support of implemented Veovo solutions, providing thought leadership and technical delivery expertise as required. As this is a customer-centric airport technology role, and our business is within the global airport market, a reasonable level of travel is required.

In this role you can expect to:

  • Analyse customer or new product requirements and specification writing
  • Implementation of Veovo products and solutions
  • Provide customer training
  • Programming of software modifications and development of deployment-specific integration and configuration
  • Accurate and timely recording of timesheets and charging of services time Promotion of the value and benefits of Veovo solutions to existing and new airport customers
  • Assist and support customer success by effectively handling assigned service tickets or requests as raised by airport customers
  • Provide 24 hour on-call problem resolution support (Rostered)

What You Will Need For This Role

  • +1 years' experience in a similar role
  • Strong analytical, problem solving and critical thinking skills
  • Ability to understand and communicate technical and business concepts
  • Ability to collaborate and build strong product delivered solutions

  • Technical and programming skills in one or more of the following:

  • Database scripting languages (i.e. MSSQL T-SQL / Oracle PLSQL)

  • C# .NET

  • JavaScript and Angular framework

  • Proven ability to learn when exposed to new technologies

  • Demonstrate coding best practise against industry coding standards
  • Working knowledge of SDLC methodologies
  • Capable of using standard desktop software packages
  • Personal responsibility and the ability to work in a team or autonomously

What We Offer

  • Working with cutting edge technologies in a small and ambitious team in a flat company structure
  • Rapid growth opportunities and structured professional training
  • Flexible working hours and remote work possible
  • Exciting and innovative projects in the aviation industry

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