Leasing Administrator

4 days ago

Birmingham B, United Kingdom Savills Full time

Purpose of the Role

To provide support to the renewals and tenancy management team in the delivery of a high quality service for the benefit of clients and tenants. Working on a large Build to Rent portfolio, supporting the site based team. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities

  • Provide high level of customer service to residents at all times
  • Review and accept offers submitted for new lets including right to rent checks
  • Complete new tenancy progression process including referencing and drafting tenancy agreements
  • Process tenancy renewal paperwork
  • Conduct check in, check out and mid term property inspections where required
  • Compiling inventory reports and sending resident welcome packs
  • Ensure lettings legal compliances are met and procedures followed
  • Liaise with the Resident Experience/leasing team to ensure flats are ready for move ins
  • Maintain records on the property management database
  • Compile reports for portfolio analysis, monitoring and reporting
  • Deal with enquiries from tenants, utility providers, local authorities, etc
  • Maintain electronic files for each property in accordance with procedures
  • Liaise with the property accounts team over any property queries where necessary
  • Updating utility providers and local authorities of tenancy changes
  • Collate data and compile client reports
  • Undertake specific projects as requested by line manager
  • Complete general administrative roles as and when required

Skills, Knowledge and Experience

  • Previous property experience in an administrative capacity, negotiation experience would be advantageous
  • Good organisational skills
  • Good verbal and written communication skills with a positive attitude and attention to detail
  • Excellent time management
  • Ability to multitask and to work accurately and effectively under pressure
  • Must understand the principles and practice of customer care
  • Ability to work in a team and understand team dynamics
  • Must be computer literate in Microsoft Office with a high level of competence on Excel

Working Hours - 9-5:30 5 over 7 days

Salary - £29,000/pa

LI-DNI

Please see our Benefits Booklet for more information.

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