Care Navigator
1 week ago
To provide a reception service for all patients and visitors reporting to the reception desk including appointment bookings, prescription requests and other queries such as explaining practice protocols where relevant e.g., home visit protocol. To receive and deal with incoming telephone calls into the Practice ensuring that patients are dealt with by the right person, in the right way at the right time. To be aware of the different services available to patients and ensure patients are being navigated to the right clinician or service, which may be face-to-face, over the telephone or using on-line systems following the processes set down in Practice protocols. To ensure that all communication with patients using all media is done safely, securely, and accurately.
To give appropriate advice in cases of emergencies by following protocols e.g., chest pain protocol. To obtain all relevant information from service users, using the demographic protocol (name, date of birth, address) and input information into the patients healthcare records as necessary, in order to aid clinicians. To record relevant information on the appointment system e.g., the reason for the appointment, the reason for the home visit request, the reason why the patient needs more medication etc. To process any documentation and tasks in accordance with current protocols, ensuring any clinical tasks and messages are followed up as requested by other members of the team.
To discuss electronic services with patients and enroll them onto the appropriate systems. To print out patient reports e.g., home visit reports and ensure that all clinical/non-clinical correspondence has been distributed to Practice members. To issue repeat prescriptions once trained, via all platforms. To chaperone clinicians when required to do so, following all protocols for appropriate documentation.
Chaperones will be provided with appropriate training, and DBS clearance will be requested. To respond to patients in emergencies, including assisting with CPR if required, reacting to activated panic alarms in accordance with practice protocols. To liaise with the clinical/admin safeguarding leads for all safeguarding queries including looked after children, think family, reporting and actioning any tasks. To deal with informal complaints wherever possible.
To share knowledge and have input in the development of office protocols and changes to processes. To ensure any external visitors to the practice sign in and out. To undertake general administrative duties including photocopying, franking. To secure and lock up the premises, where trained, following Practice protocols.
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Care Navigator
1 week ago
Worksop, United Kingdom NHS Full timeDue to internal promotion, we are now recruiting Care Navigators to join our team on a permanent basis.You will need to have at least 2 years experience in a customer service-based role and/or working as part of a team within a very busy and, at times pressurised, office environment.Initiative, empathy, good written and verbal communication skills,...
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Care Navigator
2 weeks ago
Worksop, United Kingdom Larwood Health Partnership Full timeDue to internal promotion, we are now looking to recruit Care Navigators to join our team on a permanent basis.You will need to have at least 2 years experience in a customer service-based role and/or working as part of a team within a very busy and, at times, pressurised office environment.Initiative, empathy, good written and verbal communication skills,...
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Patient Care Navigator: Frontline Support
2 weeks ago
Worksop, United Kingdom Larwood Health Partnership Full timeA local healthcare provider is looking for Care Navigators to join their team in Worksop. The role requires at least 2 years of customer service experience, strong communication skills, and the ability to handle sensitive information. Responsibilities include patient reception, appointment management, and assisting with clinical tasks. A competitive salary...
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Care Navigator
4 days ago
Barnsley S QE, United Kingdom GROVE MEDICAL PRACTICE Full timeAdministration To have a thorough knowledge of all practice procedures. To work in accordance of written protocols. Pulling/filing notes for surgeries and updating as necessary. Email and photocopy as requested.Summarising of new patient registration paper and electronic records. Reception Receiving patients and dealing with their queries. Processing...
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Operations Assistant
2 weeks ago
Sheffield S HH, United Kingdom Firth Park Surgery Full timeJob description Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Primary Responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a...
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Rotherham S, United Kingdom Intelligent Care Full timeFull time - based on a rotational shift system of 3 days on, followed by 4 days offLocations may vary due to the accommodation being provided by the local authorityAt Intelligent Care, we don't just provide support, we change lives. As a care provider, we're passionate about helping looked after children and young people navigate some of the most critical...
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Child Support Worker
4 days ago
Sheffield S, United Kingdom Intelligent Care Full timeFull time - based on a rotational shift system of 3 days on, followed by 4 days offOur services are based in the Northeast region however due to the shift pattern we actively encourage candidates from all regions, please note we are not based in SheffieldLocations may vary due to the accommodation being provided by the local authorityAt Intelligent Care, we...
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Semi-independent Support Worker
7 days ago
Barnsley S, United Kingdom Flexi First Class Care Ltd Full timeAbout Us:Flexi First Class Care (FFC) provides safe, supportive semi-independent living for young people aged 16–25. We help care leavers and vulnerable young people develop life skills, confidence, and independence in a welcoming and inclusive environment.The Role:We are looking for dedicated and compassionate Support Workers to join our team. In this...
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Semi Independent Support Worker
7 days ago
Sheffield S, United Kingdom Flexi First Class Care Ltd Full timeAbout Us:At Flexi First Class Care (FFCC), we provide safe, supportive short- to medium-term accommodation and semi‑independent living for young people aged 16–25. Our aim is to help care leavers and vulnerable young people build life skills, confidence and stability — supporting them towards independence in a caring, inclusive environment that honours...
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Nurse Operational Lead Care Transfer Hub
5 days ago
Sheffield S AU, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeDischarging an individual on to the right care pathway when they no longer need to remain in a hospital or community bed requires a whole system approach. Every local health and care system has a Care Transfer Hub where (physically and virtually) relevant community services across sectors (e.g. health, social care, housing, voluntary sector) are linked...
