Access Manager

Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

An opportunity to work with the surgery care group team as access manager. The role will work with the operational team to oversee the RTT recovery for the care group.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Due to the nature of this role and service, this role is on-site and the hours are as advertised.

Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities
The role will lead the performance team in the validation of the surgery PTL, work with admin and clinical teams to manage waiting lists and patient pathways and support with the education of admin teams in patient pathways.

The ideal candidate will have an eye for detail and able to work autonomously but also as part of a wider team.

The role will be onsite working due to the need to support the wider administrative teams.

Person specification

Qualifications / Training Required
Essential criteria

• Degree or equivalent experience or training
• Good knowledge of a range of administrative systems and processes
• Proven skill in utilisation of data analysis IT systems and Microsoft office packages
• Wide breadth of speciality knowledge in relation to access activities

Desirable criteria

• Experience of developing programmes/systems that monitor and improve efficiency or safety in a healthcare environment
• Evidence of continuing professional development
• Evidence of project/programme management

Previous or Relevant Experience Necessary

Essential criteria

• Significant operational and service management experience within a Health setting
• Detailed specialist knowledge of health service and trust policy in relation to access and nationally agreed targets
• Proficient knowledge of all hospital computerised patient management systems
• Experience of dealing with non routine and complex problems, chasing progress and ensuring appropriate resource management
• Working in a collaborative multidisciplinary environment
• Ability to collaborate and contribute to cost improvement and service improvement projects
• Experience of working directly with colleagues, commissioners, patients and their families in responding to complaints or queries related to access to services

Desirable criteria

• Able to demonstrate evidence of effective financial management
• Experience of developing user/carer involvement
• Experience of complex change management
• Skills/experience of working with senior clinicians

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together