Head of Operations Transformation

About Us 

MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. 

The Role

Step into the heart of global change. As our Head of Operations Transformation, you'll be at the forefront of a dynamic, high-velocity environment, driving the next wave of operational excellence. This is your opportunity to architect and execute a bold transformation agenda, leveraging the latest digital innovation to build resilient, scalable platforms that power rapid business growth. Reporting to the Head of Operations, you will partner with Technology, Product Management, and business leaders to embed a common operating model and deliver measurable outcomes aligned to firm strategy.

How You'll Help Take Us There

• Strategic Ownership: Define and own the transformation roadmap, set ambitious OKRs/KPIs, and deliver measurable outcomes aligned with our firm-wide strategy. Your executive dashboards and insights will guide senior leadership and shape organisational priorities.
• Pace & Impact: Thrive in a fast-moving setting where your decisions shape the future of our global operations. You'll design and execute global transformation programmes that demand agility, creativity, and a relentless drive for results.
• Cross-Functional Leadership: Partner with Technology, Product Management, and business leaders to deliver integrated, end-to-end solutions. You'll orchestrate change across systems, processes, and people, breaking down silos and fostering a culture of innovation.
• AI and Platform Transformation: Harness the power of artificial intelligence, agentic automation, and our current and new platforms to reimagine operational processes. You'll champion data-led decision-making, embed advanced analytics and efficiency into the core of our operating model.
• Global Collaboration: Work hand-in-hand with legal, risk, and compliance teams across continents. Your influence will extend beyond operations—ensuring that every transformation initiative is robust, compliant, and future-ready.

What We're Looking For

• 15+ years' experience in operations, transformation, or change management within financial services.
• Proven success leading enterprise-level transformation programmes, with a strong track record in AI adoption and digitalisation.
• Strong experience in setting up and running PMOs (enterprise or divisional).
• Familiarity with hybrid delivery models (Agile + structured programme management).
• Deep understanding of operational processes, risk frameworks, and regulatory requirements.
• Experience evaluating and implementing innovative platforms to enhance onboarding processes and streamline client operations.
• Strong analytical and problem-solving capabilities with a data-driven mindset.
• Ability to manage ambiguity and bring structure to complex change.
• Exceptional communication, executive reporting, and stakeholder management skills.
• Ability to influence senior stakeholders and lead cross-functional teams.
• A passion for continuous improvement, innovation, and driving cultural change.
• Expertise in collaborating with legal, risk, and compliance functions on a global scale.

What You Can Expect from Us 

• Central Location: based at our city offices near St Paul's.  
• Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines 
• Paid Time Off: 25 days annual leave entitlement plus 2 charity days
• Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service 
• Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan
• Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences 

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is £150,000 GBP to £185,000 GBP. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

Collaboration and innovation are integral to our success – it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Operations work in the office 3 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.

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