Head of Installation

Fire & Security Systems

Head of Installation

Global Fire and Security Systems

Field Based – Either based from NG2 (pref) or London – Canary Wharf

Full Time – £Competitive + Bonus + Car Allowance

WELCOME TO GLOBAL

We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued growth and market development, we are now seeking to appoint a Head of Installation to drive forward the Projects and Small Works Installation department.

Job Purpose:

• To define long-term organisational strategic and operational goals, build key internal and external customer relationships, identify business opportunities, and maintain extensive knowledge of current market conditions.
• Represent the entire range of company products and services to all customers, while leading the Installation Projects planning cycles and ensuring assigned customers' needs and expectations are met by the company.
• To improve Global's market position and achieve financial growth by increasing, retaining and expanding relationships, across all Market sectors, with a focus on strategically important customers.
• To actively manage the function effectively, including managing a diverse technical and non-technical team.

Strategic Job Responsibilities

• To deliver new installation projects successfully on time and on budget, directly and through the team.
• Define and implement long-term organisational strategic goals, building key customer relationships and identifying business opportunities,
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Manage existing customers and ensure they stay satisfied and positive about the company.
• Direct the involvement of the team, in order to meet project performance objectives and customers' expectations.
• Meets assigned targets for profitable revenue volume.
• Build a culture of 'great customer service' through managing the Field Resources and ensure they stay satisfied and positive about the company.
• Create a world class health and safety culture.

Development Job Responsibilities

• Build and lead a high performing team, through robust personnel development.
• Support Sales and Marketing teams to prospect for potential new customers.
• Build Operational relationships with key clients.
• Build relevant reporting systems to determine how best to manage and motivate the Field
• Ensure resources to achieve budgets and customer satisfaction.
• Ensure that data is accurately entered and managed within the company's CRM or other sales management system.

Job accountabilities

• Achieves revenue targets across the entire Installation Projects work in hand.
• Meets expectations for profitability.
• Contractual effectiveness across all Projects to ensure capitalisation of costs recovery and avoid contract clause penalties.
• Achieves strategic customer objectives, KPIs, and SLAs as defined by the company.
• Maintains high customer satisfaction ratings and Retention scores.
• Builds an efficient and effective resource, across all locations and custom

About you

• Demonstrable experience of managing significant installation projects – preferably in the Fire and/or security industry
• Commercially astute – demonstrated in an installation project environment
• People Management – experience of leading and developing teams of technical and non-technical colleagues
• Financial acumen – Experience of developing and managing budgets profitably
• Aware of current systems and technology and of developing technology
• Managing sub-contractor performance
• Demonstrable experience of managing customer relationships
• Excellent written and verbal communication skills

What We Offer:

• Competitive salary based on experience and qualifications/Bonus/Car Allowance
• Supportive and professional team environment
• Opportunities for training and career development
• Employee social and engagement initiatives
• Employee referral scheme
• Pension scheme
• The chance to be part of a reputable company in the fire and security industry

Does this sound like you?

Then we would love to hear from you, send us your CV using the link below.

Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.