GRS System Lead Officer

The North East Ambulance Service (NHS) Trust is inviting applications for the position of GRS System Lead Officer, both internally and externally. This role will serve as an Information Asset Administrator (IAA) for the Trust's electronic rostering system, known as the Global Rostering System (GRS). This position is crucial in supporting our staff and patients by ensuring the correct level of resources are operationalised daily, while also driving innovation and continuous improvement in our ways of working. This is an exciting and pivotal role that offers the opportunity to make a significant impact on service delivery and enhance the overall efficiency of our operations.

System Configuration and Optimisation: Configure and enhance the Global Rostering System (GRS), GRS Web, and GRS Mobile App to improve scheduling efficiency and adapt to the ambulance service's evolving needs.

Resource Scheduling Support: Collaborate with the resource scheduling department to ensure effective personnel allocation, maximising operational readiness and response times.

Payroll Support: Work with the payroll department to ensure accurate processing of staff hours and attendance data from GRS, facilitating timely payroll management.

Data Analysis and Reporting: Analyse rostering data from GRS to identify trends and areas for improvement, providing actionable insights to enhance service delivery and resource management.

User Training and Support: Develop and deliver training programmes for staff on GRS, GRS Web, and GRS Mobile App, ensuring proficiency in utilising these systems.

Communication of Developments: Update stakeholders on developments regarding GRS, GRS Web, and GRS Mobile App, ensuring transparency and fostering engagement.

Continuous Improvement Initiatives: Lead efforts to continuously improve rostering processes and technologies, fostering innovation to better support staff and patient care.

Candidate Requirements

Candidates should possess excellent written and verbal communication skills and demonstrate a positive approach to their ongoing personal and professional development, providing evidence of this.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.