Customer Support Representative

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

Mission description

What's special about us? Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets. Main Responsibilities The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction. Main Activities Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business. Meet customer satisfaction and internal sales targets. Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities. Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures. Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these

Must: You must have excellent attention to detail and have good English Language skills, both written and spoken. Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets. Being friendly, hardworking with excellent interpersonal skills and customer service skills IT literate, proficient in Word, PowerPoint and Outlook Should: Previous CSR experience with complex technical products Excel Intermediate Could: Demonstrate a good understanding of technical/engineering/supply chain issues Previous experience as a CSR in the aerospace industry Experience of SAP Personal Attributes: Self-starter Highly self-motivated Excellent interpersonal and customer service skills What's my next step? Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch. Diversity & Inclusion At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role. We will consider all applicants who meet the minimum requirements regardless of their identity or background. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.