Support Team Lead

4 days ago

Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time £40,000 - £80,000 per year

Support Team Lead

  • Customer Support, Client Relationships, Support Resolution
  • Fareham, Hampshire. This role is to work in the office full time.
  • Salary circa £40,000 plus benefits

In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average cybercrime value in the UK is just over £10,000 demonstrating that personal finance and small business cybercrime is rife.

Would you like to be part of the solution?

We are working with an award-winning leader in the field of cyber security. They are on a mission to build a safer digital world for you and your future self They have built a suite of innovative products designed to offer superior protection against a broad spectrum of online threats.

Role Overview

The role of Support Team Lead ensures every customer receives timely, effective and high quality assistance. Whether resolving technical issues, addressing service queries, or managing escalations, my clients support teams work collaboratively to deliver outcomes that build confidence and trust. You will work in close partnership with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers.

Key Responsibilities

  • Oversee daily operation of the three key support teams
  • Act as the main point of contact for escalated issues within the department
  • Ensure clear communication and alignment between teams and with the Head of Support
  • Identify opportunities for process improvements and recommend solutions
  • Provide coaching, feedback and support team members to develop skills

Skills and Experience

  • Experience managing or supervising support teams within a fast paced customer support environment
  • Strong understanding of escalation management, complaint handling and quality assurance processes
  • Hands on experience managing outsourced teams and vendor relationships
  • Excellent communication skills

The company offers a competitive salary, exposure to new technology, career progression and a great working environment with a talented team.

Interviews are being held within the next couple of weeks so please get in touch via email or give me a call on the following or call

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

  • Bank Support Worker

    1 week ago

    Fareham, Hampshire, United Kingdom Team Brain Injury Support Full time £18,000 - £23,400 per year

    Job Description We are a healthcare provider that specialises in personalised care for people with brain injuries.  We are looking for Bank Support Workers in the Fareham area. If you are reliable, empathetic, patient and have good communication skills we want to hear from you. The shifts are 7am to 4pm, or 4pm to 10pm throughout the week. The rate of...

  • IT Support Engineer

    2 days ago

    Fareham, Hampshire, United Kingdom Hemmersbach Full time

    Your skillsExperience resolving problems sitting with the userStrong Customer-centric levels of serviceExcellent time management skillComfortable in a number of deskside technologiesDue to the varied nature of the role, it may be subject to enhanced referencing or vettingYour tasksJoining at the beginning of a new and exciting global contract, you will be a...

  • Support Analyst

    1 week ago

    Fareham, Hampshire, United Kingdom Ascenti Full time £45,000 - £55,000 per year

    At Ascenti, we help thousands of people every day to elevate their health and live active lives. With over 25 years of experience in the public and private sectors, we're proud to foster a progressive, values-led workplace where our people thrive.About The RoleWe're looking for a 2nd Line Support Analyst to join our Digital Team on a permanent, full-time...

  • Female Nurse Team Leader

    2 weeks ago

    Fareham, Hampshire, United Kingdom ILS Case Management Full time £44,000 - £52,000 per year

    About The RoleWith regret, our clients do not offer sponsorshipNurse Team Leader - Complex Care Location: Fareham, HampshireSalary: Pay Rate 1: £22 per hour - Monday to Friday, Days, 8.00am to 8.00pm Pay Rate 2: £24 per hour - Monday to Friday, Waking Nights, 8.00pm to 8.00am Pay Rate 3: £24 per hour - Weekends and Bank Holidays, Days, 8.00am to 8.00pm...

  • Engineering Lead HVAP

    1 week ago

    Fareham, Hampshire, United Kingdom CBRE Full time £60,000 - £80,000 per year

    Fareham - England - United Kingdom of Great Britain and Northern IrelandEngineering Lead HVAPLocation: FarehamCBRE is the global leader in real estate services, operating in 48 countries with over 70,000 employees. Our GWS division is redefining the workplace by turning every environment into a competitive advantage for our clients.We are currently...

  • Lead ASHP Engineer

    1 week ago

    Fareham, Hampshire, United Kingdom Sert Group Full time £45,000 - £55,000 per year

    Are you an experienced Heat Pump Installer looking to step up into a leadership role?Were looking for a skilled and motivatedAir Source Heat Pump Managerto help us build and lead a brand-new division within our growing business. This is a rare opportunity for an installer with strong technical knowledge to take ownership of a new department and help shape...

  • Integrated Logistics Support Engineer

    2 weeks ago

    Fareham, Hampshire, United Kingdom Saab Full time

    IntroductionSaab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for...

  • Lead Sales Consultant- Defence

    1 week ago

    Fareham, Hampshire, United Kingdom Gattaca Full time £33,000 - £39,500 per year

    Your Next Mission; Driving success in the thriving Defence & Security Tech sectorAs a Lead Consultant in our Defence and Security team, you will be a role-model; displaying exceptional quality within everything you do and consistently championing best practice. You will have already proven your ability to expand and develop client relationships, with a focus...

  • Lead Supply Chain Analyst

    1 week ago

    Fareham, Hampshire, United Kingdom CooperCompanies Full time £45,000 - £65,000 per year

    DescriptionJob title: Lead Supply Chain AnalystDepartment: Supply ChainLocation: Delta Park, Fareham, Hampshire (Onsite)Working Hours: Mon-Fri, 37.5 hours per weekA brighter future awaits youCooperVision is one of the world's leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping...

  • Food and Beverage Team Leader

    2 days ago

    Fareham, Hampshire, United Kingdom Daniel Thwaites Full time

    Job Ref: THW9007Branch: Solent Hotel SpaLocation: Solent Hotel Spa, FarehamContract type: PermanentHours: Full TimeShift pattern: 3pm-closeHours per week: 40Posted date: 27/10/2025Closing date: 10/12/2025Are you ready to take the next step in your Food and Beverage career? We are looking for a Food Beverage Team Leader to join our friendly team at our busy...