Commercial & Operations Coordinator

2 weeks ago

London, Greater London, United Kingdom BC London Lions Full time £35,000 - £45,000 per year

Job Title: Commercial & Operations Coordinator

Location: London, UK

Role: Full time

Company Overview:

The London Lions, the UK's leading professional basketball club, are looking for a highly organized individual, to manage ticketing, merchandise and various operational tasks.

This is an exciting opportunity to partner with one of the fastest-growing sports and culture brands in the UK.

Position Overview:

We're looking for a dynamic, detail-driven and fan-focused Commercial & Ops Coordinator to lead two of our most important fan touchpoints-ticketing and merchandise as well as support in key operational responsibilities. You'll play a key role in maximising attendance, growing revenue, enhancing the fan experience, and delivering smooth operations for the club.

This is a hands-on, high-impact role with responsibilities across strategy, logistics, stakeholder management and customer service.

Key Responsibilities:

Ticketing Management

  • Oversee all ticketing operations, including season tickets, single-game sales, school sales, and special promotions.
  • Manage ticketing platforms, ensuring accurate inventory, pricing, and reporting.
  • Provide exceptional customer service to fans, resolving ticketing inquiries and issues promptly during and at Game Days.
  • Collaborate with marketing to drive ticket sales campaigns and attendance initiatives.

Merchandise Operations

  • Manage the club's merchandise program, including inventory control, ordering, and vendor relationships.
  • Coordinate merchandise sales at games, online, and through other retail channels.
  • Ensure products align with brand standards and maximize revenue opportunities.
  • Reply to customer enquiries and resolve order or service issues.

Business Operations Support

  • Assist with day-to-day administrative tasks including data entry, reporting, and document management.
  • Support financial processes such as invoicing, expense tracking, and reconciliation.
  • Manage vendor relationships and coordinate purchasing of supplies and services.
  • Maintain accurate records across ticketing, merchandise, and operational databases.
  • Contribute to operational process improvements and cross-departmental projects.

Qualifications:

  • 2-3 years of experience in ticketing, merchandise, or similar roles in sports or entertainment.
  • Proficiency with ticketing and merchandise software (e.g. Ticketmaster, Klaviyo, Shopify etc.) and POS systems.
  • Strong organizational skills with the ability to handle multiple priorities.
  • Excellent communication and customer service skills.
  • Flexible schedule with the ability to work evenings, weekends, and game days as needed.

Key Attributes:

  • Passion for sports and delivering outstanding fan experiences.
  • Revenue-focused mindset with an eye for operational efficiency.
  • Team player who thrives in a fast-paced environment.

Requirements:

-  Must be London based or able to commute as required.

-  Ability to work out of normal office hours, including bank holidays and weekends.

Join the Movement

The London Lions are not just a basketball team — we're building a cultural movement. This is your chance to help shape the merchandise experience for thousands of fans each month while supporting a team at the heart of British basketball.

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