Revenue and Reservations Manager

1 week ago

Feltham TW AW, United Kingdom Atrium Hotel Heathrow Full time £32,000 - £45,000 per year

About the Hotel

Atrium Hotel Heathrow has a new and exciting opportunity for a Revenue and Reservations Manager. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.

The Opportunity

Join our dynamic team as a Revenue and Reservations Manager and take charge of driving revenue growth and managing the reservations department and maximising profitability for hotel. This is a dual site role.

About Revenue and Reservations Manager role

  • Experience of revenue/reservations management within the hospitality industry.
  • Proven track record in developing and implementing successful revenue management strategies, including yield management, pricing optimization, and market positioning.
  • Strong analytical and quantitative abilities, proficient in data interpretation and utilizing revenue management tools and software.
  • In-depth understanding of the local and regional hospitality market, including industry trends, competitor analysis, and market segmentation.
  • Excellent interpersonal and communication skills, with a history of effectively working with cross-functional teams to gather insights and translate them into revenue strategies.
  • To ensure all Reservations are entered in the computer correctly and in particular Rate Groups, Room Rate, Company Name
  • To spot check that the Arrivals List is pre checked the day before to ensure all reservations are entered correctly, and all correspondence is in perfect condition.
  • To be fully conversant with all OPERA functions and reports pertaining to Reservations, Revenue and Sales. Rezlynx for the 2nd site.
  • To ensure standard checklists are in operation and adhered to in reservation and groups.
  • To control the availability ExtraNET, and other GDS/CRS/Internet systems to ensure that the revenue and occupancy are maximised.
  • To ensure the Hotel Policy on guaranteed reservations, cancellations, complimentary rooms and no shows is correctly implemented.
  • To prepare a 3 Month forecast weekly.
  • To control the hotel's room inventory in order to maximise revenue and occupancy on a daily basis.
  • To ensure all Hotel Packages and Promotions are set up accurately

The above list is not an exhaustive list of the Revenue and Reservations Manager responsibilities

Skills and requirements

· Exceptional customer care skills

· Excellent leadership skills

· Ability to work in a busy environment

· Knowledge of Local area – Heathrow / Hounslow is preferred

· Ability to maintain good working relationships with colleagues across the hotel

· Experience as a Revenue and Reservations Manager in hotels is a must, experience with Airport Hotel in UK will be preferred.

Benefits

  • Discounted offers for various High Street outlets

  • Discounted stay at company's hotel-subject to availability

  • Meal on duty

  • Food and Beverage discount on Hotel's F&B Outlets

If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Application question(s):

  • Do you have at least 2 years experience as a Revenue and Reservations Manager in a hotel over 300 bedrooms?

Work authorisation:

  • United Kingdom (preferred)

Work Location: In person

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