Airlines Sales Specialist

Atrium Hotel Heathrow has a new and exciting opportunity for a Sales Director. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.

About Airline Sales Specialist role

An Airline Sales Specialist will primary liaison between the hotel and airline partners, growing the company's airline portfolio, securing differentiated airline contract, and increasing airline revenue streams, volumes, and market share as per the Sales plan. The role drives revenue through negotiated contracts, group bookings, and long-term airline crew accommodation agreements, reinforcing the hotel's reputation as the first choice in the market.

The successful Airline Sales Specialist will undertake the following duties:

1.Commercial Negotiation & Contract Management

• Negotiate global airline commercial contracts and commissions.
• Review and provide feedback on airline contracts, liaising with senior management and finance teams to ensure compliance with governance standards.
• Secure differentiated airline content from scheduled carriers, low-cost airlines, and charter providers.
• Manage the day-to-day relationship between Atrium Hotel Heathrow and airline partners and conducting regular onsite/offsite meetings.
• Position Atrium Hotel Heathrow as the first-choice call for delayed flights or disrupted services at the airport, ensuring rapid response and seamless accommodation solutions

2.Sales & Business Development

• Identify and explore new revenue streams and business opportunities.
• Collaborate with line managers and departmental teams to streamline communication and resolve issues.
• Develop strategies to support the company's Sales Plan and maximise occupancy and revenue.
• Utilise data sources and reporting tools to build an expert view of account portfolios and market trends, sharing insights clearly with the wider business.

3.Operational & Communication Excellence

• Monitor hotel occupancy levels and share timely updates with airline partners.
• Accurately enter and update airline booking details in the reservations system.
• Work with Reservations and Sales teams to ensure room rates reflect market demand.
• Coordinate with Duty Managers and kitchen teams to ensure readiness for airline layovers or delays.
• Communicate business information effectively across departments and stakeholders.
• Lead and contribute to regular departmental meetings, fostering collaboration across teams.

4.Financial & Operational Management

• Manage administration and financial reporting for a portfolio of accounts, working closely with finance teams.
• Oversee administration and financial reporting for airline accounts in partnership with finance teams.
• Provide accurate budgeting, forecasting, and performance data to senior management.
• Ensure departmental operational budgets are adhered to within approved expenditure.
• Be flexible in extending job duties when required to meet business demands and guest service needs.
• Carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Skills and requirements

• Accomplished hospitality sales leader with extensive UK Airport Hotel experience, delivering strong business development results and long-term client relationships
• Exceptional customer care skills
• Excellent leadership skills
• Ability to work in a busy environment
• Knowledge of Local area – Heathrow / Hounslow is preferred
• Ability to maintain good working relationships with colleagues across the hotel
• Experience as a Departmental Head in sales department in hotels leading corporate segment is a highly preferred.

Benefits

• Discounted offers for various High Street outlets
• Discounted stay at company's hotel-subject to availability
• Meal on duty
• Food and Beverage discount on Hotel's F&B Outlets

If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.

Job Type: Full-time

Benefits:

• Canteen
• Company pension

Ability to commute/relocate:

• Feltham TW14 0AW: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Feltham TW14 0AW (preferred)

Work Location: In person