Operations Coordinator

River Cruise Operations Coordinator - Join Our Team

Location: London (UK) – Hybrid (4 days in the office, 1 day remote)

Salary: Up to £32K

Are you ready to bring your organizational expertise, people-first mindset, and love for travel to one of the world's most luxurious river cruise brands? Uniworld is seeking a
River Cruise Operations Coordinator
to join our dynamic London (UK) team and play a vital role in delivering unforgettable travel experiences.

Who We Are

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being 'Driven by Service' ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative, and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

What you'll be doing:

As a
River Cruise Operations Coordinator
, you'll play a pivotal role in supporting our ships and ensuring seamless operations. You'll be the first point of contact for Cruise Managers, Local Hosts, and Suppliers, handling a variety of responsibilities, including:

Key Responsibilities

• Operational support for assigned ships.
• Being first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
• Communicating last-minute changes to Suppliers, Cruise Managers, Local Hosts, and ships as needed.
• Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
• Controlling the quality and performance of our Suppliers, Cruise Managers and Local Hosts (assigned ships).
• Following up on quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
• Covering emergency duties/phone (including weekends) as required on a rotational basis.
• Communicating with our international offices/teams to successfully deliver Uniworld cruises/products.
• General administrative duties, which can include but not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
• Special assignments and projects as delegated to you.

About You

• Minimum 2 years in operations, preferably in tourism or hospitality.
• Familiarity with the cruise industry and European rivers/cities is a plus.
• Strong interpersonal skills to build relationships with shipboard staff, suppliers, and internal teams.
• Excellent organizational and IT skills (MS Office proficiency required; experience with MarineXchange (MXP) is a bonus).
• Fluent in English (written and verbal); additional European languages like German, French, or Italian are advantageous.
• A proactive mindset and ability to work autonomously.
• Proof of the right to work in the UK.
• A passion for delivering exceptional service and attention to detail.

Perks

You'll enjoy an annual travel credit, the flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you'll have access to professional development courses that help fuel your passion and growth. Be part of our mission to MAKE TRAVEL MATTER, while working in a dynamic, hybrid role that blends both office and remote work.

Ready to Join Us? Apply today

For more about us, visit

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you