Service Desk Coordinator

1 day ago

Reading, Reading, United Kingdom Holistx Full time

Scheduling Support / Service Desk Coordinator

Location:
(commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)

Contract:
6-month Fixed Term (potential for extension or permanent role)

Salary:
£26,000 – £28,000 per annum (depending on experience)

Shift Patterns:
Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00

About the Role

We're working with a growing technology services provider who deliver nationwide maintenance and support to major IT and infrastructure clients.

This position plays a vital role in their operations team, ensuring engineers, equipment, and parts are efficiently coordinated through the company's scheduling system.

This is
not a helpline or triage helpdesk role
. It's a
scheduling-focused position
where you'll manage incoming service tickets, allocate engineers, arrange parts, and keep everything running smoothly behind the scenes.

Key Responsibilities

  • Manage and schedule incoming service tickets using
    ServiceNow
  • Assess each job to determine if
    parts or engineer attendance
    are required
  • Coordinate
    engineers' workloads and availability
    , ensuring service levels are met
  • Liaise with internal teams, suppliers, and clients to confirm details and progress updates
  • Log and maintain accurate records of each job from start to completion
  • Support the dispatch of replacement parts and ensure timely delivery to engineers
  • Prioritise tasks and maintain service quality in a fast-paced environment

About You

You'll thrive in a role that blends coordination, organisation, and communication. You're structured by nature, enjoy process-driven work, and take pride in keeping operations running seamlessly.

Essential:

  • Experience in a
    service desk, scheduling, or ticketing environment
  • Familiarity with
    ServiceNow
    or a similar ticketing system
  • Strong organisational skills with the ability to manage multiple priorities
  • Excellent communication and attention to detail
  • Confident liaising with engineers, technical staff, and clients

Desirable:

  • Experience scheduling engineers or coordinating maintenance/field-based teams
  • Knowledge of logistics, engineering admin, or facilities coordination
  • Understanding of SLA-based service delivery

Why Join

  • Work within a collaborative and supportive operations team
  • Opportunity to progress into a longer-term position based on performance
  • Gain exposure to large-scale service operations in a national technology environment

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