Ask4Help Administrator

2 weeks ago

London, Greater London, United Kingdom QA Full time £25,000 - £35,000 per year

Vacancy details

Talent pool

Operations - HE - Professional Services

Title

Ask4Help Administrator

Contract type

QA HE Ltd Permanent

Job advert

Join Our Student Support Team in London

Ask4Help Administrator, QA Higher Education, London, Full Time – Shift Rota Including evenings & weekends

Are you passionate about delivering exceptional customer service and making a real difference in students' lives? QA Higher Education is looking for a friendly, proactive, and solution-focused individual to join our Ask4Help team in London.

What's the role about?

As the first point of contact for Northumbria University London students, you'll be at the heart of our student experience. Whether face-to-face or online, you'll handle a wide range of enquiries, offering support, guidance, and referrals to specialist teams when needed.

You'll work closely with a small, collaborative team and liaise with wider university departments to ensure students feel supported throughout their academic journey.

Key Responsibilities

  • Deliver outstanding front-line customer service.

  • Log and manage student enquiries using university systems.

  • Resolve queries using policy, experience, and discretion.
  • Collaborate with internal teams to ensure consistent and accurate information.
  • Contribute to service improvements and student satisfaction.

What we're looking for

  • Experience in a fast-paced customer service environment.

  • Confidence in handling face-to-face, phone, and email enquiries.

  • A calm, positive approach with strong problem-solving skills.
  • High IT literacy (Microsoft Office, CRM systems).
  • A genuine passion for supporting students from diverse backgrounds.

Why QAHE?

QAHE partners with leading UK universities to deliver a wide range of programmes to over 17,000 students from around the world. We're committed to providing inclusive, high-quality education and creating a safe, supportive environment for all.

Ready to make a difference? Apply now and help us shape an outstanding student experience at QAHE.

The successful candidate will be required to undertake a Basic DBS check.

QAHE
QAHigherEducation
StudentSupport
Administration
EducationAdmininstration
London
NewRole

Vacancy location

Location

London, London, London (Middlesex Street)

General information

Reference

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