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Workflow Administrator
2 weeks ago
Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP's, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
The Practices in the Partnership are:
- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice
The Opportunity
Shore Medical Group are seeking an experienced Workflow Administrator to provide a high-quality administrative service to the GPs across Shore Medical, at our Poole Road Medical Centre.
The Workflow Administrator is responsible for handling clinical correspondence received at the practice; identifying further actions, adding accurate and useful data to patient records, maximising the quality and consistency of coding.
Hours: 37.5 per week across five days
Hourly Rate: £12.70
Key Responsibilities
- Process correspondence (paper, electronic, email) that is received across all practices within Shore Medical
- Accurately code diagnoses, procedures and investigations, following the Shore Medical Workflow protocols
- Liaise with the Pharmacy team to facilitate timely and accurate medications reconciliation, following agreed protocols
- Identify and record key clinical data such as new diagnoses, BP recordings, smoking status, and other items as detailed in the Workflow guide
- Identify any actions, such as blood tests to be arranged, and task the relevant group.
- Liaise with clinical staff for complex correspondence
- Help develop new ways of processing incoming paperwork and correspondence, including coding
Key Skills
- Previous experience working in General Practice and with SystmOne
- Meticulous attention to detail in reading correspondence and data entry
- Good knowledge of medical terminology and preferably experience of Read coding, although training will be given
- Ability to work and communicate well within a team and to provide support to colleagues
- Ability to work under pressure with large volumes of correspondence
- Educated to a high standard at GCSE level in Maths, English or equivalent
- Fully conversant in Microsoft Office packages
We Offer
- Friendly and supportive working environment
- Parking on-site at most of our practices
- Continuous Professional Development
- NHS Pension Scheme with Life Insurance
- Competitive holiday entitlement scheme
- Cycle to work scheme
- Access to NHS discounts
Equality and Diversity
Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Equal Opportunity
Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Asylum and Immigration Act 1996
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.
Job Types: Full-time, Permanent
Pay: £12.70 per hour
Work Location: In person
