Workflow Administrator

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.

We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice

Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.

We are seeking an experienced **Workflow Administrator** to provide a high-quality administrative service to the GPs across Shore Medical, at our **Poole Road Medical Centre** in, Dorset on a permanent, full-time basis.

**37.5 hours per week (Monday-Friday 9.00 - 15:00)**

**Job responsibilities**:

- Accurately code diagnoses, procedures and investigations, following the Shore Medical Workflow protocols.
- Liaise with the Pharmacy team to facilitate timely and accurate medications reconciliation, following agreed protocols.
- Identify and record key clinical data such as new diagnoses, BP recordings, smoking status, and other items as detailed in the Workflow guide.
- Identify any actions, such as blood tests to be arranged, and task the relevant group.
- Identify the complex or high-risk areas that require input or knowledge from the clinical team, including safeguarding issues, working to the agreed protocols.
- Liaise with clinical staff for complex correspondence.
- Responding promptly to any queries about letters processed by Workflow.
- Investigate incidents promptly and identify where changes need to be made to ensure prevention of future incidents.
- Help develop new ways of processing incoming paperwork and correspondence, including coding.

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

**EDUCATION/EXPERIENCE**:

- Qualifications _**Minimum GCSE English and Maths or equivalent**_
- Previous experience working in General Practice and with SystmOne.
- Meticulous attention to detail in reading correspondence and data entry.
- Good IT skills.
- Good knowledge of medical terminology and preferably experience of Read coding, although training will be given.
- Ability to work and communicate well within a team and to provide support to colleagues.
- Ability to work under pressure with large volumes of correspondence.
- Be able to demonstrate commitment to equal opportunities and diversity

**We offer**:

- Competitive salary
- Friendly and supportive working environment
- Continuous CPD
- NHS Pension Scheme with Life Insurance
- Competitive holiday entitlement scheme
- Cycle to work scheme

**Job Type**: Permanent Full-time

Hours : 37.5 hours per week, Monday
- Friday 9am - 5pm

**Equality and Diversity**:
Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. **All employees** have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Equal Opportunity**

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

**Asylum and Immigration Act 1996**

**Job Types**: Full-time, Permanent

**Salary**: £11.24 per hour

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