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Account Manager

2 weeks ago

London, Greater London, United Kingdom Rullion Full time £60,000 - £80,000 per year

*If you do not have insurance and client-facing experience your application will be rejected as these are essential*

Account Manager – SaaS Insurtech (General & Commercial Insurance)

Employment Type:
Full-time

Salary:
£Competitive plus Bonus

Our client, a fast-growing
Insurtech SaaS business
transforming how insurers, MGAs, and brokers operate. It's cloud-based platform streamlines underwriting, policy management, and claims — empowering their clients to innovate faster and serve their customers better.

The Role

As an
Account Manager
, you'll be the key relationship owner for a portfolio of clients in the
general and commercial insurance
space. You'll work closely with clients post–go-live, ensuring they realise the full value of our solutions and identifying opportunities for growth, adoption, and improvement.

This role is ideal for someone who loves combining
relationship management
,
strategic insight
, and
commercial acumen
within a dynamic SaaS environment.

What You'll Do

  • Own client relationships
    post-implementation, acting as the trusted partner and main point of contact.
  • Drive client success
    by ensuring strong adoption, satisfaction, and measurable value from our platform.
  • Identify growth opportunities
    – from feature expansion and new modules to process optimisation and integration improvements.
  • Collaborate cross-functionally
    with Product, Customer Success, and Sales to deliver client roadmaps and business outcomes.
  • Monitor account health
    , usage trends, and client feedback to proactively mitigate risks or churn.
  • Contribute to renewal and upsell processes
    , aligning product capabilities to evolving client needs.
  • Stay up to date with
    insurance market trends
    and
    technology developments
    , bringing relevant insights to your clients.

What You'll Bring

  • Proven experience in
    Account Management, Customer Success, or Relationship Management
    within a
    SaaS
    or
    technology-led business
    .
  • Strong understanding of the
    general or commercial insurance
    sector (experience with MGAs, brokers, or carriers a plus).
  • Excellent communication, stakeholder management, and problem-solving skills.
  • A consultative, proactive mindset focused on delivering long-term value.
  • Ability to interpret data and translate insights into actionable client strategies.
  • Commercial awareness and comfort in identifying upsell or renewal opportunities.