Order Processing Specialist
2 days ago
Business context:
Formally known as BCF Technology and ECM (Echo Control Medical), IMV imaging is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in veterinary imaging including ultrasound, X-ray, digital image management (PACS), CT and MRI. We have a true dedication to our staff, recognised with Investors in People Platinum status.
Job Purpose:
We are currently recruiting for a Order Processing Specialist. You will have experience in a similar role and will be joining a highly motivated and dynamic team based in Bellshill. We are a proactively focused and exciting team with a high work ethic - you must be willing to go the extra mile. In reward, we keep a relaxed working environment and focus on our internal culture and rewarding our people.
Roles & Responsibilities:
- Full ownership of the fulfilment / sales delivery process including communication internally and externally.
- Ensure Sales Orders are correctly set up and delivered to meet customer delivery date.
- Planning and support to onsite installation process.
- Review and maintenance of work instructions and system set up process documentation.
- Keeping our SAP system up to date with stock movements and activities
- Proactive communication to Account Managers and Customer Support colleagues where customer delivery cannot be achieved.
- Control of stock movements.
- Sharing of knowledge to ensure best practices are understood and shared.
- Liaise with procurement team on stock levels so we can meet customer delivery dates
- Meet Account Manager requests for IMV demo equipment and ensuring all parties are kept up to date.
- Escalation of any requests for additional loan/demo stock requirements to management.
- Understanding and adherence to lean and ISO 9001 principles.
- Support Customer Care team in loan and demonstration requests for service calls.
- Support with dispatch process.
Education & Experience:
- Previous Warehouse and Stock Control experience is essential.
- Order fulfilment experience is essential
- Basic electrical skills would be advantageous.
- Previous experience with job planning and logistics would be advantageous.
- Previous experience using hand tools is desired.
- Driving license required.
Key Characteristics:
- Attention to detail.
- Feel empowered to make decisions, identify solutions.
- Excellent communication skills, cross function
- Challenge status quo
- Flexibility to evolve and change priorities to meet the needs of IMV
- Can do attitude
- Dynamic individual who can 'multi-task'
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
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