Healthcare Assistant/Administrator

1 week ago

Cardiff CF RW, United Kingdom Infiniti Healthcare Full time £24,000 - £25,500 per year

About Us:

Infiniti Healthcare Ltd is a dynamic and patient-focused clinic committed to delivering high-quality healthcare services. We are looking for a compassionate and organised Healthcare Support Worker / Administrator to join our team in January and help us provide exceptional care and support to our patients and clinicians.

Role Overview:

As a Healthcare Support Worker / Administrator, you will play a vital role in both clinical and administrative operations. You'll support outpatient procedures, manage appointments and payments, and ensure smooth communication between patients and healthcare professionals. This is a varied role ideal for someone who thrives in a fast-paced healthcare environment and enjoys delivering excellent customer service.

Key Responsibilities:

  • Chaperone medical and nursing staff during clinics
  • Assist with outpatient procedures and maintain a clean clinic environment
  • Manage appointment bookings via phone and email
  • Digitise patient records using Semble database
  • Handle payments and maintain accurate financial records
  • Respond to patient enquiries and provide information sensitively and professionally
  • Liaise with consultants, GPs, and other healthcare providers
  • Support training events and maintain compliance with Healthcare Inspectorate Wales
  • Send patient satisfaction surveys and assist with marketing clinic services

Person Specification:

  • GCSEs or equivalent education
  • Experience in a healthcare or customer service setting
  • Excellent communication and organisational skills
  • Strong attention to detail and ability to prioritise tasks
  • Proficient in IT and keyboard skills
  • Ability to maintain confidentiality and use initiative
  • Flexible and positive attitude
  • Up-to-date vaccinations and professional indemnity (if applicable)

Job Types: Full-time, Fixed term contract

Contract length: 6 months

Pay: £12.21 per hour

Expected hours: 37.5 per week

Benefits:

  • On-site parking

Experience:

  • Phlebotomy: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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