Senior Cluster Community Manager

We are on the lookout for a
Senior Cluster Community Manager
to join our vibrant Rapport team in
Paddington
. You will lead a talented group of Community Managers and Coordinators, creating spaces where people feel inspired, connected, and valued. This is a hands-on leadership role that blends strategy with action, guiding your team to deliver seamless operations, genuine hospitality, and experiences that truly stand out.

You will take the lead on engagement initiatives, build meaningful relationships with stakeholders, and champion a culture of teamwork, creativity, and excellence that embodies our brand values. Working alongside a dynamic mix of Community Managers, Coordinators, Hosts, and an Events Manager, you will bring people together and make every day feel like something special.

Type of contract:
Full-time, Permanent

Hours:
40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM).

Ideal start date:
1 January 2026

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about

Main Responsibilities

• Leadership & Team Management: Demonstrate strong leadership by motivating, coaching, and developing team members to achieve both individual and organisational goals.
• Operational Excellence: Drive continuous improvement across all processes to ensure efficiency, consistency, and the highest operational standards.
• Customer Experience: Foster a customer-centric culture that delivers exceptional service, satisfaction, and loyalty at every point of interaction.
• Community Building & Engagement Events: Plan and execute impactful community initiatives and events that strengthen relationships and enhance brand visibility.
• Financial & Performance Management: Oversee financial planning, resource allocation, and performance tracking to support sustainable business growth.
• Monitor budgets, revenue targets, and cost control measures: Regularly review financial performance to ensure budgets are adhered to, targets are met, and cost efficiencies are maximised.
• Analyse performance metrics and implement improvement plans: Use data-driven insights to identify performance gaps and execute targeted strategies for continuous improvement.
• Stakeholder Collaboration: Build and maintain strong partnerships with internal and external stakeholders to align objectives and drive shared success.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• A natural leader who inspires trust, motivates through example, and brings out the best in every team member.
• Customer-focused, with a genuine passion for creating exceptional, memorable experiences.
• An engaging communicator who connects easily with people at all levels and builds strong relationships.
• Organised and strategic, able to balance daily operations with a clear long-term vision.
• A confident problem-solver, calm under pressure and proactive in finding smart, effective solutions.
• Community-minded, with a talent for fostering connection, belonging, and positive team spirit.

About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.