Service Verification and Testing Officer

Location: Kings Hill / Hybrid

Salary/package: £25,000 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

This is a great opportunity to play a vital role in validating and testing innovative IT services that support organisations across the public sector.

Cantium Business Solutions is a specialist provider of IT and back-office services, helping organisations across the public and private sectors improve efficiency and focus on what they do best. As part of Commercial Services Group (CSG the UK's largest local authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines.

As part of Cantium's Transition team, you'll ensure new services are robust, reliable and meet agreed business requirements before they go live. Your work will directly contribute to maintaining the high standards Cantium is known for in delivering quality, customer-led IT solutions.

• Develop and execute structured test plans, scripts and scenarios for service components.
• Validate and verify that new services meet defined acceptance and performance criteria.
• Identify and report risks, issues or defects throughout the Service Transition process.
• Ensure all testing is completed according to established processes and timeframes.
• Collaborate with technical teams and stakeholders to resolve testing-related issues.
• Provide quality assurance for service releases and components.
• Excellent attention to detail and ability to maintain quality standards under pressure.
• Confident communicator with good written and verbal skills.
• Knowledge of risk management and customer service techniques.
• Any other duties consistent in nature with those outlined above

• Educated to Level 3 or equivalent, ideally with or working towards a recognised IT qualification.
• Experience in IT service testing, validation or transition processes (desirable)
• Understanding of computers, infrastructure and the ITIL service lifecycle.
• Excellent attention to detail and ability to maintain quality standards under pressure.
• Confident communicator with good written and verbal skills.
• Knowledge of risk management and customer service techniques.
• Able to prioritise and work to deadlines in a fast-paced environment.

• Salary of £25,000 per annum
• 25 days annual leave
• Life assurance cover (4x salary)
• Pension scheme with 4% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.