Service Advisor

Location: Hybrid/Kings Hill, Kent

Salary/package: £24,309 to £25,750 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

Join the Community Services division at Commercial Services Group (CSG) as a Service Advisor and become part of a team dedicated to delivering excellence across every customer interaction. This is a great opportunity to play a key role in maintain operational efficiency, where your organisation and communication skills help drive service quality and operational success.

Who we are

Community Services is the operational arm of Commercial Services Group (CSG), a unique division which services the community via its two businesses: Landscape Services and CSG Managing Waste.

Landscape Services specialise in the planning, development and management of grounds maintenance for a variety of businesses and organisations, including local authority, housing associations, schools, sports facilities and national parks, as well as private landowners. Its team of over 90 employees deliver services throughout the Southeast of England; from hard and soft landscaping or planting to tree works and playground inspections.

The CSG Managing Waste team provide the day-to-day management of household waste recycling centres and waste transfer stations. The team support five sites in Kent; Maidstone, Dartford and Swanley are household waste recycling centres only, whilst Sevenoaks and Tunbridge Wells have an additional waste transfer station.

Why this role matters

The Service Advisor plays a vital role in supporting the team through effective administration and customer service. The successful candidate will ensure smooth communication between internal teams and external clients, accurate processing of orders and quotations and compliance with business procedures.

What you'll be doing

• Receive and manage customer enquiries, ensuring timely, accurate responses and high-quality customer service.
• Monitor and manage multiple inboxes, ensuring all correspondence is handled promptly and professionally.
• Process purchase orders accurately, maintain related records, and ensure best value through a managed supply chain.
• Prepare and issue quotations and invoices in a professional and timely manner, maintaining up-to-date records.
• Lead the onboarding process for new customers, creating accounts and agreements in relevant systems.
• Update and maintain CRM and other business systems, including scheduling planned maintenance and amendments.
• Support contract reporting and document management, ensuring compliance with Health and Safety and operational procedures.

What we're looking for

• Previous administrative experience in a busy commercial environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Computer literate with proficient use of Microsoft Office packages including Outlook, Excel, Word and PowerPoint.
• Experienced in providing outstanding customer service.
• Ability to work to tight deadlines and maintain strong attention to detail.

What you'll get in return

• Salary of £24,309 to £25,750 per annum.
• 25 days annual leave, plus your birthday off.
• Life assurance cover (4x salary).
• Pension scheme with 4% employer contribution.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored learning and development support with real opportunities to progress.

Why CSG?

Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.