Customer Service Advisor

2 weeks ago

West Malling, Kent, United Kingdom Insight Select Full time £25,000 - £35,000 per year

Customer Service Advisor

12 Month Fixed Term Contract | £24,700 | West Malling, Hybrid

As a Customer Service Advisor, you will join an award-winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You'll handle a variety of customer queries via phone and email, ensuring these are managed efficiently, professionally, and in line with service standards.

This role is ideal for someone who enjoys problem-solving, takes pride in first-time resolution, and thrives in a collaborative environment.

Key Responsibilities

  • Providing high-quality helpdesk-style support via telephone and email
  • Navigating internal systems and following established processes
  • Managing customer enquiries with professionalism and accuracy
  • Liaising with relevant external providers to ensure smooth service delivery
  • Taking ownership of queries and ensuring timely resolutions
  • Meeting agreed team KPIs and service excellence standards
  • Developing a strong understanding of company products, systems and procedures

About You

We're looking for a proactive and organised customer service professional who has:

  • Excellent written and verbal communication skills
  • Strong attention to detail and a commitment to delivering great customer experiences
  • The ability to multitask and work under pressure
  • Confidence working independently as well as part of a team
  • Good problem-solving capabilities
  • Experience using Microsoft Office (Teams, Word, Excel, Outlook)
  • Previous customer service experience is highly desirable

Why Join?

You'll be part of a friendly, forward-thinking business that values teamwork, personal growth and career development. Employees benefit from a range of perks including:

  • 25 days' holiday plus bank holidays, with the option to buy additional unpaid leave
  • Annual lifestyle allowance
  • Private health insurance
  • Income protection
  • Cycle to Work and gym schemes
  • Coaching, mentoring, and structured training opportunities
  • Family-friendly policies
  • Free on-site parking

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