Treatment Coordinator/Receptionist

2 weeks ago


Cardiff CF DT, United Kingdom Dental Lounge, Glynneath Full time £28,000 - £36,000 per year

Job Description:

About the Role

Our luxury Dental Lounge practice in Llandaff is seeking an organised and personable Treatment Coordinator/Receptionist to become the first point of contact for our patients.

This is a key front-of-house role combining patient journey management with reception duties. You will guide patients through their treatment options, provide clear explanations of procedures and fees, and ensure every patient receives a welcoming, seamless experience.

Key Responsibilities

  • Welcome patients and create a professional, friendly first impression
  • Explain treatment plans and finance options, ensuring patients fully understand their choices
  • Manage the booking of consultations and follow-up appointments
  • Coordinate communication between patients, clinicians and the wider dental team
  • Handle telephone/email enquiries, take payments and maintain accurate records
  • Support with general administrative tasks as needed

Requirements

  • Previous experience in a dental or healthcare setting is highly desirable
  • Excellent communication and patient-care skills with a warm, professional manner
  • Confidence in discussing clinical treatments and financial options (full training provided)
  • Strong organisational abilities and attention to detail
  • Competent in IT systems for scheduling and record-keeping
  • Ability to commute to or relocate near Llandaff, Cardiff

Job Types: Part-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Private dental insurance

Ability to commute/relocate:

  • Cardiff CF5 2DT: reliably commute or plan to relocate before starting work (required)

Experience:

  • Dental/Healthcare: 1 year (required)

Work Location: In person

Job Types: Part-time, Permanent

Pay: From £12.50 per hour

Expected hours: 21 per week

Benefits:

  • Free parking
  • On-site parking

Work Location: In person



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