Senior Account Manager

At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience .

Job Summary
We are looking for A-team players who want to partner with our clients in a career defining opportunity to deliver industry-leading marketing and communications work, that will create medical history.

• Our clients are looking for us to be their strategic advisors, with an agile and creative approach and have a passion for innovative science that is helping them bring a new class of medicines to market
• We encourage our staff to take risks and break new ground to deliver and innovate for clients.
• We are fiercely proud and protective of our culture; founded 18 years ago, we have retained our energy and dynamism as we have grown rapidly and globally that is resolutely focused on doing the best work for our clients.
• Our clients expect the best from us and that leads us to have high expectations, but this creates great opportunities to succeed

Responsibilities

• Understand the client/brand strategic vision, and contribute to conversations regarding strategy
• Lead planning and preparation for client meetings, allocating roles and tasks to other team members and presenting/leading sessions in meeting as appropriate. This includes booking meetings, providing agendas and producing contact reports for all client meetings
• Take and interpret briefs from clients, identify any information gaps and plan how to fill those gaps
• Support day-to-day client contact in executing requests and delivering planned activities and materials whilst effectively managing client expectations
• Identify and anticipate client requests/issues/needs and plan accordingly
• Responsible for accuracy of all materials at all stages of development
• Build trust with client, whereby you're seen by the client as their 'go to' person
• Demonstrate current knowledge on market and how this can affect clients/brands
• Establish strong internal relationships, and utilise these to seamlessly execute your role
• Display excellent interpersonal skills and coach more junior team members to learn
• Develop draft scopes of work, supplier contracts, presentations, creative briefs, and other internal/external communications
• Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and with respective cross functional teams e.g. creative, tech dev, finance etc.
• Ensure that account status, including a clear indication of next steps and actions, is documented on a weekly basis and shared both internally and with client
• Willingness and ability to run client calls or meetings independently
• Manage account finances and resourcing; must be able to track budget, raise invoices and POs and allocate staffing

Required Skills & Experience

• You have a passion for brand: Getting under the skin of audiences and what makes them tick is what drives your approach in developing communications that resonate with them. Maintaining and protecting strategic vision for the brands you work on is critical to you
• You thrive in an environment that requires constant learning and innovation: Cultivate and maintain in-depth knowledge and understanding of the changing healthcare environment to guide account teams and help Real Chemistry continue to be a leader in the space
• You're a natural leader, but love working as part of a team: Act as day-to-day representative across multiple healthcare accounts as part of an integrated team; help direct the execution of a range of multi-channel tactics for several clients
• You're super creative: You can write compelling, engaging and fresh briefs and work with creative teams, including designers and copy writers, to develop exceptional deliverables for our clients
• You have excellent judgement and can make decisions and keep the team informed, but also know when to raise a red flag
• You have a flair for exceptional client service and managements of multiple accounts
• Highly organised with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Able to devise and articulate solutions to problems on an ongoing basis: don't come with problems, come with solutions
• Professional presence, performs with a sense of urgency and with a client service orientation
• Confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Good understanding of brand promotion, and experience in production of campaigns and tactics to support this
• Strong written and oral communication and presentations skills
• Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• Able to identify own development needs and discuss these with line manager and senior leadership
• BA or equivalent work experience required

Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at:

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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