Customer Service Representative
1 week ago
Overview
Our Customer Service mission is to support Funeral Homes and Celebrants through our ordering process in a manner that is effortless, effective and friendly to ensure they get the full benefit from our service. We aim to enhance our customers' reputation within their community and thereby help to grow their business. The role of the Customer Care Representative is to provide Funeral Homes and Celebrants with the very highest level of product and care, every time they order.
Main day-to-day tasks include:
- Answering phone calls and emails from customers
- Respond to queries from the design, proofreading and production teams
- Tracking of orders from courier reports and addressing or escalating any issues
- Basic technical support as and when required e.g. assisting customers through the ordering and proofing process, resetting passwords etc.
- Supporting customers through making artwork changes or making on their behalf where appropriate.
- Monitoring orders through the workflow to ensure deadlines are met
- Other tasks when required.
Customer Care People Skills
You must be able to demonstrate the following skills/attributes:
- Demonstrate a can-do attitude in all aspects of the role
- Show empathy for our customers (funeral arrangers/celebrants) and their families who are using our service at a time of heightened emotions
- Maintain a professional, calm and reassuring attitude when interacting via phone, email or any other form of communication
- Be able to work methodically and handle a number of tasks simultaneously without missing or mistaking vital information
- Work closely and supportively with your colleagues to maintain a positive team bond
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Life insurance
- Store discount
Work Location: Hybrid remote in Huntingdon PE29 6XX
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