Customer Service Representative

2 weeks ago

Peterborough PE YS, United Kingdom totally247 Full time

Totally247 are recruiting for Customer Service Representatives

£ £30000 PA + Benefits

This is a great opportunity for individuals to join an established company who are specialists in their field. You will form part of a friendly team, working in Peterborough.

As a Customer Service Representative, you will be expected to have a great work ethic and take pride in delivering a fantastic customer experience.

We operate 24 hours a day in the capacity of an emergency control centre for a number of scenarios including people stuck in lifts or the victims of flooding or fire where excellent communication skills prove to be essential.

Our Customer Service Representatives share this 24-hour commitment with shifts agreed with a degree of flexibility that makes it fair for everyone to pitch in and deliver our responsibility to the community. Flexible working hours are required 7 days a week.

A great attitude with reliability and the ability to learn are characteristics that are more important to us than qualifications but a decent standard of English is essential as our primary function is the transfer of critical information.

Principle Responsibilities: -

  • Provide a customer-friendly service
  • Make accurate and detailed reports of each customer interaction
  • Operate within a number of third-party CRM systems to log requests
  • Adhere to PCI compliance guidelines
  • Manage workload the prioritise tasks appropriately
  • Liaise with clients, customers and engineers to maintain positive working relationships

Person specification: -

  • Flexible working hours required - early & late shifts
  • Working 5 days out of 7 between Monday to Sunday
  • Strong communication and interpersonal skills
  • Attention to detail
  • Problem solving
  • Excellent customer service
  • Active listening skills
  • Able to work in a fast-paced environment

The role of Customer Service Representative is a full-time permanent position, offering a starting salary of £23000 rising up to £30,000 + with full training and targets.

Full and ongoing training and support will be provided

Free, on-site parking is available + additional company benefits included

Interested in the position available? Please apply with an up to date CV where we will then review your application in detail.

Job Types: Full-time, Permanent

Pay: £23,000.00-£30,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Referral programme

Ability to commute/relocate:

  • Peterborough PE1 5YS: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you fully flexible on your working days & hours

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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