Business Systems Project Lead

Milton Keynes, GB

ET RS Business Systems G2

Join Network Rail - Where People and Connections Matter

If you're ready to make a real difference, we'd love to hear from you

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel.

Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

Plus, more
.

The Business Systems Team, part of the Finance and Business Support function within Route Services, is made up of four sub-teams: Projects, Development, and two Support teams.

This role sits within the Projects team, which works closely with Engineering Services, Supply Chain Operations and Commercial & Procurement (C&P) to deliver and embed internally developed systems and SaaS solutions. We support customers by gathering system requirements, identifying suitable solutions, managing development, leading change activities, and training users.

The initial focus of this role will be on systems used by C&P, including the ongoing improvement of our tendering system, nationwide user training, and supporting the rollout of new digital platforms.

Main responsibilities:

To provide training, project and business change support to the business in respect of Route Services Business Systems owned applications.

What will you be doing?

• Identify stakeholders, complete stakeholder analysis, and review throughout the project lifecycle.
• Collaborate with stakeholders to gather and document business requirements, and work with suppliers or internal development teams to identify solutions that support operational needs.
• Provide clear advice and guidance to business functions on system-related decisions, helping teams make informed choices.
• Create and maintain a detailed project plan, managing delivery through the full lifecycle. Work closely with stakeholders to agree realistic timelines, track progress, and ensure key milestones are achieved. You will also be responsible for providing regular project updates to the Project Manager and Programme Manager.
• Oversee system testing processes to ensure new and updated systems meet business requirements and function as expected.
• Lead business change activities to support the successful adoption of new systems and enhancements, including creating and managing a business change plan to ensure changes are effectively embedded across teams
• Design training plans and materials and deliver system training both face-to-face and virtually to users across the country. Training may be delivered to individuals or large groups, ensuring all users have the knowledge and access required for their role.
• Organise and facilitate stakeholder engagement activities such as workshops, user groups, and drop-in sessions to build relationships and maintain open communication.
  Support continuous improvement by identifying and implementing quality and efficiency initiatives aligned with Network Rail and Route Services standards.

The ideal candidate

Meet the essential criteria? Apply today to join our team

Essential

• Knowledge and experience of large, complex, organisations in a heavily regulated industry sector.
• Knowledge and experience of managing projects.
• Knowledge and experience of Managing business change projects.
• Knowledge and experience of delivering training.
• Excellent communication skills and a customer focussed approach.
• An ability to work well under pressure in a rapidly evolving environment.

Vacancy type: permanent, 35 hours per week, Hybrid working of 3 days in the office. We welcome applications from those seeking flexible or part time hours.

Location: The Quadrant Milton Keynes.

Closing date: 13th October 2025

Interview: assessment day to be held in Milton Keynes on the 24th October 2025.

Band & Salary: Band 4B £35,582 - £42,218

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist