Claims Client Relationship Manager

Are you passionate about building strong relationships and delivering outstanding client service? We are seeking a Claims Client Relationship Manager to join our Real Estate practice. In this fast-paced role, you will manage a portfolio of accounts, working closely with brokers, clients, Chubb colleagues, and third-party partners to ensure the highest standards of claims service. You will play a key role in supporting business growth, from the initial quoting stage through to contract renewal, and will help shape our strategy and processes as our business evolves.

Key Responsibilities:

• Collaborate with internal and external stakeholders to deliver exceptional claims customer relationship management, including resolving queries, managing escalations, and reporting.
• Serve as the primary contact for local claim service issues within the Real Estate portfolio, working closely with underwriting and claims teams and escalating as needed.
• Maintain a comprehensive register of all accounts and coordinate with vendor teams to ensure service instructions are up to date for all parties.
• Proactively problem-solve and coordinate activities to address claims service issues, supporting the business in resolving queries efficiently.
• Build and maintain regular contact with designated brokers, championing Chubb's claims service proposition.
• Participate in new business pitches, complete tender documentation, and attend claims review meetings for existing client accounts.

• Monitor and review internal and external processes to ensure they remain fit for purpose as the business grows and evolves.

• Experience in Real Estate insurance and a strong background in the insurance industry, particularly within claims environments.

• Demonstrated relationship management skills, with the ability to work effectively with a wide range of stakeholders.
• Experience with multi-national programmes and a strategic mindset to adapt and improve procedures.
• Excellent problem-solving, teamwork, and time management skills.
• Ability to thrive in a fast-paced environment and manage competing priorities.
• Graduate level or equivalent professional/academic qualifications.

We offer in return

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.