Claims Client Relationship Manager

1 week ago

London, Greater London, United Kingdom Chubb External Full time £40,000 - £80,000 per year

Are you passionate about building strong relationships and delivering outstanding client service? We are seeking a Claims Client Relationship Manager to join our Real Estate practice. In this fast-paced role, you will manage a portfolio of accounts, working closely with brokers, clients, Chubb colleagues, and third-party partners to ensure the highest standards of claims service. You will play a key role in supporting business growth, from the initial quoting stage through to contract renewal, and will help shape our strategy and processes as our business evolves.

Key Responsibilities:

  • Collaborate with internal and external stakeholders to deliver exceptional claims customer relationship management, including resolving queries, managing escalations, and reporting.
  • Serve as the primary contact for local claim service issues within the Real Estate portfolio, working closely with underwriting and claims teams and escalating as needed.
  • Maintain a comprehensive register of all accounts and coordinate with vendor teams to ensure service instructions are up to date for all parties.
  • Proactively problem-solve and coordinate activities to address claims service issues, supporting the business in resolving queries efficiently.
  • Build and maintain regular contact with designated brokers, championing Chubb's claims service proposition.
  • Participate in new business pitches, complete tender documentation, and attend claims review meetings for existing client accounts.
  • Monitor and review internal and external processes to ensure they remain fit for purpose as the business grows and evolves.

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