Support Team Member

JOB DESCRIPTION

Position Title: Support Team Professional

Location: Lunn's, Queen's Arcade & Victoria Square, Belfast, BT1

Department: Operations

Date: October 2025

Version: 1

Status: Permanent

Reports to: Support Team Leader & Operations Department

Hours of Work:

• Full Time: 5 days per week,41.25 standard hours (typically between 08.00am-17.45 or equivalent on late nights) Monday - Sunday with rotating days off.
• There may also be a requirement, on occasions to work additional hours as per business.

Role Specification

Role Purpose:

Through exceptional customer service within a high-quality retail environment, you will provide both security and operational support to the wider business needs. This role is vital in ensuring both a warm welcome to our clients and that our stores security is maintained.

Role Scope:

In a similar role that concierge plays within the hospitality industry, Lunn's Support Team Members work to deliver supportive functions across the business, helping to provide a world class client experience. Often high paced, this role encompasses working within a small – medium team across the Lunn's retail estate.

This is a key function & vital to the operational success of the business. From greeting to security, housekeeping & the maintenance of back of house, deliveries to and from the business including heavy lifting, waste management, direct & indirect internal and external client contact, the support team role is both exciting & multi-faceted.

Area of Responsibility: Brand Relationships

Key Activities:

· As a Support team member contribute positively to the team environment and Lunn's ethos.

· Immerse yourself in the Lunn's Brand, become an ambassador for the brand ensuring each client gets a warm & friendly greeting.

· Ensure security is maintained, and exceptional customer service is delivered.

Area of Responsibility: Client Experience

Key Activities:

· Support your colleagues as they strive to create their special moments through your exceptional customer service.

• Deal effectively and efficiently with all aspects of clients' enquiries at the greeting point.
• Cleaning & polishing jewellery.
• Maintaining our refreshment areas, equipment & stores.
• Provide housekeeping duties as required.
• Seamlessly & securely support deliveries into/from the business.
• Seamlessly & securely support collections from the business.

Area of Responsibility: Building & Maintaining a world-class team

Key Activities:

· Support the day-to-day successful operations of the team.

· Attend weekly team meetings with the Operations Manager and/or assistant Operations Manager. Ensure that updates to the team are delivered in an efficient and motivational manner on specific areas of responsibility.

· Escalate any concerns or issues in a timely manner, to support with the resolution from the Operations Manager and Assistant Operations Manager in the Operations Manager's absence.

· Work as part of the Lunn's Support and housekeeping team to build and maintain exceptional, knowledgeable teams.

· Maintain a can-do approach, offering flexibility to maximise best use of time.

· Ensure strong communication across the team is delivered to aid daily task planning and management of rota.

· Ensure that your training and development is up to date at all times.

Area of Responsibility: Continual Improvement

Key Activities:

· Preserve the back of house areas, ensuring they are always pristine.

· Review and suggest ways of continually improving the Lunn's retail estate.

Key Relationships

Primary

· Support Team Colleagues

· Housekeeping Colleagues

· Operations Manager

· Operations Assistant Manager

· Stock Room

· Retail Teams

Secondary

· Retail General Managers

· Mono Brand Managers

· Lunn's Store Management Teams

· Back of house functions

Essential Skills

• Excellent attention to detail.
• Excellent organisational & communication skills.
• Exceptional time management, planning & supportive skills.
• Minimum of 2 years experience in a similar role in a quality retail or hospitality environment.
• Flexibility regarding hours of work

Desirable Skills

• Polishing experience
• Hold Valid Driving Licence

Behaviours & Attributes

• Have a passion for people, great a building rapport and personable.
• Be an enthusiastic, self-motivated team player.
• Ability to prioritise tasks and influence team members to work efficiently.
• Ability to actively listen to ensure each client's need is met through the greeting process.
• Ability to adapt your style to suit the business needs.

CV's only will not be accepted.

Closing Date for this role is 13th November 2025.

Lunn's is an equal opportunity employer.

Job Type: Full-time

Work Location: In person