Team Member

Team Member (leading Guided Tour)

Salary (Grade 1) - £12.60 per hour

Hours: 12.5 hours per month - permanent

Hours worked dependent on needs of the business but will include weekend and some evening working. Hours to be discussed at interview.

Location: HMS Caroline, Belfast, Northern Ireland.

Our epic story is of the Royal Navy, and its impact on Britain and the world. HMS Caroline forms an important part of the National Museum's visitor offer and collection as the last survivor of the Battle of Jutland that is still afloat. Open to the public as a museum and heritage attraction since 2016 and an Art Fund 'Museum of the Year' finalist in 2019, this iconic ship is an asset to Belfast's cultural landscape.

Our vision is to be the world's most inspiring Naval Museum, linking Navy to Nation. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

This is a great opportunity to join the team

Our visitor experience team is made up of Team Members and Managers working together to deliver an outstanding level of customer care.

This is an exciting opportunity to work in a customer facing role within a unique heritage environment. You will bring history to life, delivering interesting and high-quality guided tours of HMS Caroline to groups for part of the year and aiding self-guided free flow access to the ship during the holidays.

You will play an important part in providing an enjoyable visitor experience whilst ensuring the ship remains a safe and secure environment for those visiting. Aiding the financial sustainability of HMS Caroline, Team Members will also be upselling guidebooks and retail products, contributing towards shared financial targets.

These roles are best suited to outgoing and approachable people who are confident communicating to large groups and on an individual basis.

What you can bring:

• A friendly and engaging communication style, with the ability to work with diverse audiences.
• Demonstrable understanding of why excellent customer service standards is critical to success.
• Display an understanding of commercial awareness and its importance.
• Experience of working in a customer focused environment with retail and sales knowledge an advantage, but not essential, as full training will be given.
• Basic knowledge of Health and Safety and Security requirements and/or a willingness to learn more.
• Ability to work under pressure during busy periods.

What we offer:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking
• 25 days' annual leave (plus bank holidays), increasing to 30 days' annual leave (plus bank holidays) after 5 years' service, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• Charity workers discounts.
• Cycle2Work.
• SmartPay benefit.
• Refurbished tech benefit.
• Employer supported volunteering leave.
• Paid reservist leave.

We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Michael McConway, Deputy Museum Manager, on email

All applicants are asked to apply via by midnight on Sunday 23rd November. The selection processes will be held on site at HMS Caroline, Belfast, shortly after.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on for support.

This post requires the right to work in the UK. Please note we cannot currently sponsor work visas.