Housing Options Officer

Job Introduction

From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £33,699 – £39,152 from 1 December 2025.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure

Housing Options Officer

12 month FTC

Want to help to help & support people to resolve their housing problems?

We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.

This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.

This role involves working in an office, in the community and at home and requires face to face contact with customers.

If you can:

• Communicate effectively, to really understand a customer's needs and how to help to resolve their housing situation
• Have a holistic approach to problem solving customer needs
• Manage a caseload effectively within competing demands
• Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention and support, proactively working to prevent housing crisis.

Then we want to hear from you

Are you as passionate about helping people with housing problems as we are?

Please use the job description and person specification to tell us how you would be suited to this role.

Hybrid Working Opportunities and Flexible Working Available

A full driving licence and access to a vehicle is preferred.

You must be able to evidence your right to work and commit to the duration of the contract. Sponsorship is not available.

Shortlisted candidates will be invited to attend a recruitment/selection event as part of the interview process.

For an informal discussion about this post please contact Hannah Slade on or

This post is covered by Part 7 of the Immigration Act and therefore the ability to speak fluent English is an essential requirement for the role

Previous applicants need not apply

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we're not just building a workforce— we're transforming how we recognise and reward our people.

From 1 December 2025, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.

Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)

Be the difference - Join an organisation that values you

More About us | Working for BCP

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.