Housing Options Officer

3 days ago

Bournemouth, Bournemouth, United Kingdom BCP Council Full time

Housing Options Officer

12 month FTC

Want to help to help & support people to resolve their housing problems?

We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.

This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.

This role involves working in an office, in the community and at home and requires face to face contact with customers.

If you can:

  • Communicate effectively, to
    really
    understand a customer's needs and how to help to resolve their housing situation
  • Have a holistic approach to problem solving customer needs
  • Manage a caseload effectively within competing demands
  • Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
  • Understand homelessness prevention and support, proactively working to prevent housing crisis.

Then we want to hear from you

Are you as passionate about helping people with housing problems as we are?

Please use the job description and person specification to tell us how you would be suited to this role.

Hybrid Working Opportunities and Flexible Working Available

A full driving licence and access to a vehicle is preferred.

You must be able to evidence your right to work and commit to the duration of the contract.

Shortlisted candidates will be invited to attend a recruitment/selection event as part of the interview process.

This post is covered by Part 7 of the Immigration Act and therefore the ability to speak fluent English is an essential requirement for the role

Previous applicants need not apply

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