Service Manager

3 days ago

Bournemouth, Bournemouth, United Kingdom Hatched Recruitment Group Full time £40,000 - £80,000 per year

Service Manager – Housing Options

Local Government Organisation

An experienced and strategic Service Manager is required to lead the Housing Options and Partnerships service for a local authority. This is a three-month contract with the potential for extension.

Key Responsibilities

  • Lead the delivery of high-quality housing advice and homelessness prevention services
  • Ensure statutory homelessness and rehousing duties are met
  • Oversee housing allocations, lettings, and temporary accommodation management
  • Drive continuous improvement and innovation within Housing Options services
  • Lead, motivate, and develop a large team (circa 150 FTEs) across multiple housing functions
  • Manage budgets and resources to ensure value for money and effective service delivery
  • Build strong partnerships with Registered Providers, private landlords, and external agencies
  • Represent Housing at multi-agency forums and contribute to wider housing strategies
  • Act as deputy for the Head of Strategic Housing and Partnerships as required
  • Support the development and implementation of homelessness and housing support strategies

Essential Experience and Skills

  • Proven track record in managing homelessness and housing options services
  • In-depth knowledge of homelessness legislation, housing policy, and best practice
  • Strong leadership and staff management experience within a complex environment
  • Skilled in strategic planning, performance management, and service transformation
  • Experience managing operational budgets and contracts
  • Excellent communication, negotiation, and partnership-building skills
  • Qualification in Housing or equivalent professional experience

Additional Information

  • Basic DBS required
  • Driving licence essential
  • Hybrid working arrangement – on-site presence required when necessary
  • Initial contract: 3 months, with potential for extension
  • Weekly pay

If you are a dynamic leader with a passion for improving housing outcomes and delivering high-quality services, this role offers an excellent opportunity to make a real impact.

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