Front Office Agent

4 days ago

Glasgow, Glasgow City, United Kingdom Motel One Full time £15,000 - £25,000 per year
Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

  • Looking after our guests, including check-in and check-out
  • Undertaking any tasks that may arise.
  • Working night shifts when required (22:30-07:00)
  • Reviewing and processing bookings, overbookings and options
  • Organisational and administrative tasks in both our front and back office (e.g. handling phone calls, answering emails)
  • Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications

Whether you are a hotel professional or changing careers – you will fit in here Because personality and hosting skills are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
  • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
  • Be open and communicative and have a solid command of English
  • Be a team player and willing to provide assistance across departments – we achieve our results together

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