Customer Service Assistant

Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you'll be at the heart of helping our members with their financial needs. Every day, you'll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.

Customer Service Assistant – A Good Place to Be

Location: Hadleigh Branch, IP7 5EL

Salary: £11,629.80 per annum + Great Benefits

Hours: Monday, Tuesday, 9.00 am to 5.00 pm

Saturdays, 9.00 am to 12.00 pm (17 hrs per week)

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About Us

At Suffolk Building Society, we're more than just a financial institution—we're a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.

We offer:

Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.

Development – Your growth matters to us. From day one, you'll receive full training, ongoing support, and opportunities to progress in your career.

Equality, Diversity & Inclusion – We're serious about creating an inclusive, welcoming environment where everyone can be their authentic self.

Career Progression – Whether you're looking for stability or want to advance in financial services, we'll support your journey.

Community Focused – We're dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.

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About the Role

As a Customer Service Assistant, you'll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it's a chance to make a real difference.

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What You'll Do:

Provide an outstanding, friendly, and professional experience to all members.

Handle financial transactions with care and accuracy.

Offer guidance on our savings and mortgage products, helping members make informed choices.

Stay up to date with our products and services, ensuring you can confidently assist members.

Support local community initiatives and charity programs.

Work collaboratively with your team to create a positive and inclusive workplace.

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What We're Looking For

A passion for helping people and delivering excellent service.

Strong communication and listening skills.

Attention to detail and confidence in handling transactions.

The ability to embrace new technologies and digital tools to enhance service delivery.

A positive, team-oriented mindset.

A willingness to learn—previous experience is great, but it's not essential

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What's in It for You?

26 days annual leave + bank holidays (pro rata)

Comprehensive training & career progression opportunities

Pension scheme with free pension advice

Life insurance & wellness programs

Healthcare cash plan & retailer discounts

Success-Sharing Bonus (discretionary)

Free uniform

Opportunities to volunteer & support local charities

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Join Us – Be Part of Something Bigger

At Suffolk Building Society, we're all about real people, real values, and real impact. If you're looking for a career (not just a job) where you can grow, belong, and make a difference, we'd love to hear from you

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When applying for this role, please submit a CV and details of why you are interested in the role.

Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.

Job Types: Part-time, Permanent

Pay: From £12.60 per hour

Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Referral programme
• Store discount

Work Location: In person