Internal Applicants Only

Job Purpose

• Provide a comprehensive administrative support to teaching and students in the School, providing particular support for the management of student cases and engagement within the School, including the timely progression and resolution of academic misconduct, academic appeals, student disciplinary matters, student complaints and Office of the Independent Adjudicator (OIA) requests, and ensuring compliance with School and University Regulations and Procedures for Undergraduate and Postgraduate Students.
• Support the coordination and administration of the monitoring of student engagement and applications for students' Extenuating Circumstance requests and relevant School Committees and Boards, including School Extenuating Circumstance Groups.

Key Duties

• Provide detailed advice and guidance on student administrative process and procedure (in particular, the area of student support) to internal and external customers, using judgement and creativity to suggest the most appropriate course of action and where appropriate, contributing to the resolution of more complex issues.
• Collaborate with others in order to make recommendations for developments of established processes and procedures.
• Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required.
• Undertake a variety of administrative duties to support the team and School, such as:

o Co-ordinate extenuating circumstances arrangements for UG and PG students.

o Co-ordinate the appeals process for UG and PG students.

o Co-ordinate the Unfair Practice Process for UG and PG students.

o Co-ordinate the student disciplinary and complaints process.

o Co-ordinate the School Engagement and Academic Progress process for UG and PG Students.

• Gather and analyse data to inform decisions, establishing basic trends and patterns in data (e.g. student progress, attendance, unfair practice) and creating reports as appropriate.
• Instruct and guide other employees across the University within extenuating circumstances, student cases and student monitoring as required.
• To coordinate processes, adjustments and support required for students with disability.
• To act as Secretary or provide support to School Committees/Boards/meetings as required, including:

o Scheduling meetings, booking rooms, publishing details to internal and external members.

o Preparation of agendas and standard documentation.

o Maintaining and updating details of internal and external membership of Committees and Boards.

o Minuting meetings and Boards, preparing agenda, minutes and other papers for approval and circulation.

General Duties

• The post-holder should be able to demonstrate alignment with the School's values, developed in conjunction with its Public Value strategy.
• Abide by all University policies and undergo personal and professional development that is appropriate to the role and which will enhance performance.
• Contribute to the wider activities of the School's Professional Services.
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Perform other duties occasionally which will be consistent with the role.

Person Specification

Essential Criteria

1. Substantial experience of working in an administrative role or office environment, with a high level of interaction with users of a service and an emphasis on customer service.
2. Ability to gain specialist knowledge in administrative processes and regulations relating to extenuating circumstances, student cases and monitoring.
3. Ability to set up standard office systems and procedures and make improvements as appropriate.
4. Ability to communicate specialist and complex information effectively and professionally and provide detailed advice and guidance on area of work to a range of customers with varying levels of understanding.
5. Proven ability to advise and influence key stakeholders in your area of work.
6. Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered.
7. Evidence of ability to solve problems using initiative and creativity; identify and propose practical solutions and to resolve problems where there are a range of potential options available.
8. Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work.

Desirable Criteria

1. Experience of working in a similar role or environment e.g. Higher Education.
2. Specialist knowledge of extenuating circumstances, student cases and student monitoring.
3. Ability to use MS Access to produce queries and reports.
4. Ability to speak/understand Welsh or a willingness to learn.

Additional Information

Cardiff Business School

Cardiff Business School is a leading business and management school in the UK, holding AACSB and AMBA accreditations and ranked 1st for its Research Environment and 2nd on Research Power (REF2021). The School has a Public Value purpose and focuses on the co-creation of high quality, interdisciplinary education and knowledge that delivers economic, social and environmental value. The School's activities are oriented towards five Grand Challenges: Decent work, fair and sustainable economies, future organisations, good governance, and responsible innovation.

Salary Range Min.

28,031

Salary Range Max.

31,236

Job Category

Admin / Clerical

Grade

Grade 4