Internal Applicants Only

Key Duties

• Provide professional advice and guidance on student visa and immigration processes and procedures to internal and external customers that will have institute wide impacts, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood
• Take responsibility for resolving issues independently within the Student Visa Support Team where they fall within set role objectives
• Investigate and analyse specific issues within the student immigration area creating recommendation reports.
• Ensure that the provision of immigration advice is delivered to the institution's staff, students and prospective students, proactively changing the delivery according to customer requirements using sensitivity and judgement
• Establish working relationships with key contacts, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required
• Develop and deliver training and presentations on student immigration related issues
• Undertake a variety of administrative duties to support the department including accurate case notes, statistical records, evaluation and updating of information
• Instruct and guide other employees across the University about student immigration related issues.
• Plan and deliver small scale projects, co-ordinating and supervising project teams created as directed.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Important Notice:

• It is the University's policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable.
• As part of the application process you will be asked to provide this evidence via a supporting statement.
• Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.
• Your application will be considered based on the information you provide under each element.

When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for 20701BR.

Essential Criteria

Qualifications and Education

• Degree/NVQ 4 or equivalent Professional membership/experience

Knowledge, Skills and Experience

• Substantial experience of working within student immigration advice work with at least 2 years' experience of working within an immigration advice capacity.
• Able to demonstrate professional comprehensive knowledge of student visas and immigration to give advice and guidance to internal and external customers
• Proven experience in developing new processes and procedures

Customer Service, Communication and Team Working

• Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people, including the ability to deliver large scale workshops and presentations in person and online.
• Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered
• Proven ability to work as part of a team and develop networks in order to contribute to long term developments

Planning, Analysis and Problem solving

• Evidence of ability to solve complex problems using initiative and creativity; identify and propose both practical and innovative solutions
• Evidence of ability to undertake and deliver specific projects to deadlines and supervise short term project teams
• Evidence of attention to detail to produce high-quality, accurate work

Desirable Criteria

• Postgraduate/Professional qualification
• Experience of working in a Higher Education environment
• Fluency in Welsh, written and oral
• Experience of reviewing and developing team communication plans including maintaining website and intranet content
• A demonstrable commitment to continuous professional development in line with OISC regulations.

Additional Information

The successful candidate will be expected to work occasional evenings to cover international student events, particularly at the start of the academic year.

This is a fixed term post of 2 years duration.

Salary Range Min.

41,064

Salary Range Max.

46,049

Job Category

Management & Executive

Grade

Grade 6