Customer Success

1 day ago

London Area, United Kingdom Exploreia Limited Full time

Company Description

Exploreia Limited is dedicated to supporting students and immigrants by providing ethical, transparent, and personalized guidance. The company specializes in assisting students in accessing educational opportunities in the UK through tailored advice and end-to-end application support. Exploreia also empowers immigrants by delivering legal and informed migration services to ensure safe and confident transitions. Committed to integrity and professionalism, Exploreia adheres to UK standards while striving to reduce exploitation and build trust through clarity and compliance.

Role Description

This is a full-time on-site role for a Customer Success & Retention Intern, based in the London Area, United Kingdom. The intern will engage directly with clients, providing high-quality support and ensuring their satisfaction. Responsibilities include addressing client inquiries, maintaining relationships, resolving issues, and assisting in the development of retention strategies. The intern will also contribute to improving service processes, gathering feedback, and supporting other customer success initiatives.

Qualifications

  • Strong communication and interpersonal skills for engaging with diverse client groups
  • Problem-solving and analytical abilities for addressing client concerns and improving practices
  • Organization and time management skills to effectively manage client interactions and responsibilities
  • Proficiency in using technology and tools, such as CRM systems and Microsoft Office
  • Adaptability and willingness to learn in a fast-paced, client-focused environment
  • Passion for customer service, education, and migration support
  • Preferred: Experience or interest in the education or migration support industry
  • Preferred: Bachelor's degree in Business, Communications, International Relations, or a related field

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