Customer Success Manager

6 days ago

London Area, United Kingdom tml Partners Full time £40,000 - £80,000 per year

A high-growth software scale-up is seeking an Customer Success Manager to support the company's next phase of expansion across the UK and international markets. This commercially focused, relationship-led role sits at the heart of the revenue function and plays a crucial part in driving client success, product adoption, and growth. Working closely with sales, marketing, customer service, and product teams, the Customer Success Manager will act as a trusted partner to both prospects and customers, ensuring they realise measurable value from the platform.

Reporting to the Head of Growth, the Customer Success Manager will nurture and expand relationships with a portfolio of key customers, support inbound sales opportunities, and help cultivate a highly engaged client community. The role will blend hands-on commercial activity with customer advocacy, including leading demos, supporting onboarding, managing renewals and expansions, and delivering standout client events. Success will be measured by contribution to ARR, retention, and customer engagement.

The ideal candidate will bring experience in account management or customer success within B2B SaaS, with demonstrable strengths in communication, stakeholder management, and commercial thinking. They will be confident leading product demos and client meetings, adept at balancing multiple projects, and motivated by building long-term relationships that drive both customer outcomes and revenue growth. A proactive, creative, and personable approach will be essential, along with strong organisational skills and comfort working in a dynamic, fast-moving environment.

This is an exciting opportunity for someone who thrives in a scaling business, enjoys client interaction, and wants to have a meaningful impact on both customers and company growth.

________________________________________

tml Partners - A specialist marketing, communication and commercial recruitment agency with over 30 years of experience sourcing marketing, communication and commercial professionals.

As we receive such a high volume of applications, regretfully we are only able to respond to successful candidates.

tml Partners is an equal opportunity employer and places a high value on the strength diverse talent brings. We are open to all talent and ensure all candidates receive equal consideration for employment. We do not discriminate on the basis of any protected characteristic, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or any other attribute protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We wish you the best of luck with your search.

  • Customer Success Manager

    2 weeks ago

    London Area, United Kingdom Francis Consultancy Full time £45,000 - £60,000 per year

    Customer Success Manager - SaaS· Job title: Customer Success Manager - SaaS· Salary: £45-60K basic (dep on exp) + bens· Location: London/hybrid· Firm: FintechUrgent newCustomer Success Manager SaaSjob Are you an experienced customer success professional? Do you have strong technical, onboarding and implementation skills? Are you looking for your next...

  • Customer Success Manager

    4 days ago

    London Area, United Kingdom Oneflow Full time

    Oneflow is a fast-growing tech scale-up headquartered in Stockholm, Sweden. We have developed a platform that automates the entire contract process from start to finish—all in one place. We transform clunky and static contracts into helpful, fully digital contracts that feel almost magical.Our Customer Success Team is now looking for a newCustomer Success...

  • Customer Success Manager

    6 days ago

    London Area, United Kingdom Your Next Hire Full time £60,000 - £85,000 per year

    Senior Customer Success Manager – B2B FinOps PlatformLocation:London (in-office, with regular customer visits across the UK)Reports to:FoundersTeam:Customer SuccessType:Full-time, Senior RoleSalary:£65-85k + bonus + equityAbout the CompanyWe're working with a fast-growing, early-stage B2B financial operations platform designed to simplify and streamline...

  • Customer Success Manager

    2 weeks ago

    London Area, United Kingdom Asite Full time £60,000 - £100,000 per year

    The CSM is the primary relationship owner for Asite customers within their region, responsible for driving platform adoption, customer satisfaction, and long-term retention. Acting as a trusted advisor, you will help coordinate onboarding, training, and lead strategic account reviews, while proactively identifying risks and opportunities that impact client...

  • Customer Success Manager

    2 weeks ago

    London Area, United Kingdom SearchWorks Full time £36,000 - £75,000 per year

    Our Series A client are looking for a new Customer Success Manager passionate about supporting our customers in realising their climate goals.You'll take responsibility for being a customer champion and unlocking the full potential to drive value for every user. You'll be be curious about discovering and solving customer problems, and enjoy working closely...

  • Customer Success Manager

    2 weeks ago

    London Area, United Kingdom Insite Full time £40,000 - £60,000 per year

    About this jobBe part of a high-growth SaaS business changing the construction industry.Are you an ambitious SaaS Customer Success Manager looking for your next big challenge? Do you want to be part of a fast-growing, founder-led business that's transforming the construction industry? Insite is hiring its first Customer Success Manager to help manage and...

  • Customer Success Manager

    1 week ago

    London Area, United Kingdom ABR Associates Ltd. Full time £420,000 - £600,000 per year

    Customer Success Manager – FMCG & Consumer Insights DataWest London (Hybrid – 3 days in office)£35,000 - £50,000 base (DOE) + 10% Bonus + BenefitsAre you a driven B2B relationship builder ready to join one of the most respected names in consumer insights and data? This is your opportunity to join a fast-growing, innovative company partnering with...

  • Customer Success Manager

    4 days ago

    London Area, United Kingdom AvePoint Full time

    About AvePointBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their...

  • Customer Success Manager

    2 weeks ago

    London Area, United Kingdom Liv-ex Full time £40,000 - £80,000 per year

    Customer Success ManagerLocation: Borough, London SE1 with regular travel as requiredCompetitive salary dependent on experience. Company performance-related bonus, healthcare insurance & wellbeing benefits.An opportunity to join Liv-ex as aCustomer Success Managerand play a key role in helping our customers get the most from their membership, ensuring...

  • Customer Success Manager

    2 weeks ago

    London Area, United Kingdom Searches @ Wenham Carter Full time

    Wenham Carter search firm is partnered with a leadingFintech companythat works with some of the most complex and influential financial services organizations worldwide; helping them maximise value from advanced Treasury & Capital Markets solutions.We are searching for aCustomer Success Executivein the UK who willOwn and grow relationships with a portfolio of...